- Joined
- Oct 27, 2017
- Messages
- 8
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Good morning!
I joined to see if I can get some help with a couple of issues I'm having. First is that the Geek Squad installed their LogMeInRescue software when they helped me last month with a Webroot issue. I've removed that software by trashing it and emptying my trash, but it still launches on startup every time I restart. Would anyone be able to help me identify steps to kill it for good?
Next, every day or so, my entire OS slows down horribly. It'll run just fine for about 24 hours after a restart, and then all I see for up to ten minutes at a time - even when doing something simple like switching the active app - is that awful spinny prismacolor wheel. I tried searching for my doctor's phone number this morning while it was behaving like this, and it took a full two minutes for the text I typed to even begin to appear in the search box.
When this happens, I have to force quit all open apps - usually there are only five of them - and restart, after which it goes back to normal for roughly a day. Then we start the dance all over again. The Cmd-Opt-Esc method of bringing up the force quit menu takes a good five minutes to process, and if I don't do this before the restart, the problem isn't solved when it comes back up. (Force quit is required because when the Mac does this the dock stops responding entirely.)
For reference, I'm using an iMac from late 2015, running OS X 10.12.6.
Any pointers anyone can give me for either issue will be greatly appreciated!
Thanks!
-Dev
I joined to see if I can get some help with a couple of issues I'm having. First is that the Geek Squad installed their LogMeInRescue software when they helped me last month with a Webroot issue. I've removed that software by trashing it and emptying my trash, but it still launches on startup every time I restart. Would anyone be able to help me identify steps to kill it for good?
Next, every day or so, my entire OS slows down horribly. It'll run just fine for about 24 hours after a restart, and then all I see for up to ten minutes at a time - even when doing something simple like switching the active app - is that awful spinny prismacolor wheel. I tried searching for my doctor's phone number this morning while it was behaving like this, and it took a full two minutes for the text I typed to even begin to appear in the search box.
When this happens, I have to force quit all open apps - usually there are only five of them - and restart, after which it goes back to normal for roughly a day. Then we start the dance all over again. The Cmd-Opt-Esc method of bringing up the force quit menu takes a good five minutes to process, and if I don't do this before the restart, the problem isn't solved when it comes back up. (Force quit is required because when the Mac does this the dock stops responding entirely.)
For reference, I'm using an iMac from late 2015, running OS X 10.12.6.
Any pointers anyone can give me for either issue will be greatly appreciated!
Thanks!
-Dev