My printer won't print color even though it shows color on the IMac

[Annette in AF]

I have the text in my document in color on the screen on my OS X El Capitan 10.11.6, but when I try to print it on my HP Officejet Pro 8600 Plus it just prints black. I have cleaned the print heads and the printer says color. I can't find a setting on the IMac or the printer that will make it print the text in color.

 

[Spawn_Dooley]

I know this might appear odd but have you checked to see that there are actually colour cartridges in the printer?

In the past, has the printer had issues printing colour?

 

[Annette in AF]

It has always printed color when I wanted it, until now. It won't work at all unless all the color cartridges are in place and working. The only thing I can think is that a setting in the computer or printer has been changed but I can't find anyplace to fix it.

 

[Cory Cooper]

Hello and welcome,

-Which application is you text document in - Word, Pages, etc.?
-Which version of that app are you using?
-Is Black & White checked in the print dialog box?

C

 

[Annette in AF]

Pages 5.6.2 (2573) Black and White is not checked

 

[Spawn_Dooley]

I would suggest removing the printer in System Prefs ~> Printers & Scanners then reboot your Mac & with the printer connected & switched on, just add it again.

Let us know how this goes.

 

[Annette in AF]

Thanks. That seems to have fixed it.

 

[Cory Cooper]

Excellent...glad it's resolved.

Great suggestion Spawn...

C