Crash Issue


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Jul 21, 2020
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Hey everyone,

Experiencing this crash issue a few times a week. Running MacBook Pro Catalina 10.15.5 and only about a year old. Help much appreciated!



panic(cpu 1 caller 0xffffff800b44aa3a): Kernel trap at 0xffffff7f8e349340, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x0000000061baa13b, CR4: 0x00000000003626e0
RAX: 0x0000000000000000, RBX: 0xffffff80305f9800, RCX: 0x001aec5300000000, RDX: 0xffffff810cec0000
RSP: 0xffffff914ff5b930, RBP: 0xffffff914ff5b960, RSI: 0x001aec5300000013, RDI: 0xffffff802f7cb000
R8: 0x00000000001aec52, R9: 0x0000000000000000, R10: 0x0000020000011000, R11: 0x0000000052030006
R12: 0xffffff810d222030, R13: 0x0000000000000000, R14: 0xffffff80305f9e50, R15: 0x0000000000000000
RFL: 0x0000000000010202, RIP: 0xffffff7f8e349340, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000008, Error code: 0x0000000000000002, Fault CPU: 0x1, PL: 0, VF: 0

Backtrace (CPU 1), Frame : Return Address
0xffffff914ff5b390 : 0xffffff800b31f5cd
0xffffff914ff5b3e0 : 0xffffff800b458b05
0xffffff914ff5b420 : 0xffffff800b44a68e
0xffffff914ff5b470 : 0xffffff800b2c5a40
0xffffff914ff5b490 : 0xffffff800b31ec97
0xffffff914ff5b590 : 0xffffff800b31f087
0xffffff914ff5b5e0 : 0xffffff800bac27cc
0xffffff914ff5b650 : 0xffffff800b44aa3a
0xffffff914ff5b7d0 : 0xffffff800b44a738
0xffffff914ff5b820 : 0xffffff800b2c5a40
0xffffff914ff5b840 : 0xffffff7f8e349340
0xffffff914ff5b960 : 0xffffff7f8e23151e
0xffffff914ff5b9a0 : 0xffffff7f8e231a4f
0xffffff914ff5b9d0 : 0xffffff7f8e24067d
0xffffff914ff5ba10 : 0xffffff7f8e350706
0xffffff914ff5ba40 : 0xffffff7f8e22f00b
0xffffff914ff5bac0 : 0xffffff800ba5695e
0xffffff914ff5bb10 : 0xffffff800ba54be7
0xffffff914ff5bb60 : 0xffffff800ba5dcb3
0xffffff914ff5bca0 : 0xffffff800b4082b2
0xffffff914ff5bdb0 : 0xffffff800b325328
0xffffff914ff5be10 : 0xffffff800b2fbcc5
0xffffff914ff5be70 : 0xffffff800b312aa2
0xffffff914ff5bf00 : 0xffffff800b430d05
0xffffff914ff5bfa0 : 0xffffff800b2c6226
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(438.5.4)[D695D9DA-7C20-35D6-910F-E7A332A0F515]@0xffffff7f8e228000->0xffffff7f8e2ecfff
dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[E35D090D-DB9E-3DD0-9723-651FA730AA13]@0xffffff7f8c39d000
dependency: com.apple.iokit.IOPCIFamily(2.9)[BE052F4D-9B80-3FCD-B36D-BACB7DEE0DF2]@0xffffff7f8bd31000
dependency: com.apple.iokit.IOSurface(269.11)[F1E7389D-2807-3C5D-8A7F-5422542E867F]@0xffffff7f8c7da000
dependency: com.apple.iokit.IOGraphicsFamily(576.1)[B1C0006F-E1F5-37D9-9548-5F918E92B422]@0xffffff7f8c6f0000
dependency: com.apple.iokit.IOReportFamily(47)[1FB49168-0280-3F04-A99A-F830C915E994]@0xffffff7f8c0cc000
com.apple.driver.AppleIntelKBLGraphics(14.0.6)[E09E2681-5119-37A7-9975-B87BC4E1AA8F]@0xffffff7f8e301000->0xffffff7f8e3f6fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[BE052F4D-9B80-3FCD-B36D-BACB7DEE0DF2]@0xffffff7f8bd31000
dependency: com.apple.iokit.IOSurface(269.11)[F1E7389D-2807-3C5D-8A7F-5422542E867F]@0xffffff7f8c7da000
dependency: com.apple.iokit.IOGraphicsFamily(576.1)[B1C0006F-E1F5-37D9-9548-5F918E92B422]@0xffffff7f8c6f0000
dependency: com.apple.iokit.IOAcceleratorFamily2(438.5.4)[D695D9DA-7C20-35D6-910F-E7A332A0F515]@0xffffff7f8e228000

BSD process name corresponding to current thread: Adobe CEF Helper

Mac OS version:
19F101

Kernel version:
Darwin Kernel Version 19.5.0: Tue May 26 20:41:44 PDT 2020; root:xnu-6153.121.2~2/RELEASE_X86_64
Kernel UUID: 54F1A78D-6F41-32BD-BFED-4381F9F6E2EF
Kernel slide: 0x000000000b000000
Kernel text base: 0xffffff800b200000
__HIB text base: 0xffffff800b100000
System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 107580888591573
last loaded kext at 105611834524948: >!AXsanScheme 3 (addr 0xffffff7f8eede000, size 32768)
last unloaded kext at 105690805951325: >!AXsanScheme 3 (addr 0xffffff7f8eede000, size 32768)
loaded kexts:
@filesystems.smbfs 3.4.3
>AudioAUUC 1.70
@fileutil 20.036.15
@filesystems.autofs 3.0
>AGPM 111.4.4
>!APlatformEnabler 2.7.0d0
>X86PlatformShim 1.0.0
>!AUpstreamUserClient 3.6.8
>!AHDA 283.15
>!ABacklight 180.3
>!AGraphicsDevicePolicy 5.2.4
>!AMCCSControl 1.14
>!AThunderboltIP 3.1.4
>!A!IKBLGraphics 14.0.6
@AGDCPluginDisplayMetrics 5.2.4
>!ACameraInterface 7.6.0
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.5f6
>pmtelemetry 1
>!A!IPCHPMC 2.0.1
>eficheck 1
@Dont_Steal_Mac_OS_X 7.0.0
>!ASMCLMU 212
>!A!ISlowAdaptiveClocking 4.0.0
>!A!IKBLGraphicsFramebuffer 14.0.6
>!AVirtIO 1.0
@filesystems.hfs.kext 522.100.5
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
>!ATopCaseHIDEventDriver 3430.1
@filesystems.apfs 1412.120.2
>AirPort.BrcmNIC 1400.1.1
@private.KextAudit 1.0
>!ASmartBatteryManager 161.0.0
>!AACPIButtons 6.1
>!ARTC 2.0
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
@kext.triggers 1.0
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
>!ABacklightExpert 1.1.0
>!AGraphicsControl 5.2.4
>!ASMBus!C 1.0.18d1
|IOAVB!F 850.1
>!ASSE 1.0
|IO!BHost!CUARTTransport 7.0.5f6
|IO!BHost!CTransport 7.0.5f6
>!AHDA!C 283.15
|IOHDA!F 283.15
|IONDRVSupport 576.1
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
@!AGPUWrangler 5.2.4
|IOSlowAdaptiveClocking!F 1.0.0
@!AGraphicsDeviceControl 5.2.4
|IOAccelerator!F2 438.5.4
|IOGraphics!F 576.1
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
@plugin.IOgPTPPlugin 840.3
|IOEthernetAVB!C 1.1.0
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
|IOSurface 269.11
@filesystems.hfs.encodings.kext 1
>!AActuatorDriver 3440.1
>!AHIDKeyboard 209
>!AHS!BDriver 3430.1
>IO!BHIDDriver 7.0.5f6
|IO!B!F 7.0.5f6
|IO!BPacketLogger 7.0.5f6
>!AMultitouchDriver 3440.1
>!AInputDeviceSupport 3440.8
>!AHSSPIHIDDriver 59
>!AThunderboltDPInAdapter 6.2.6
>!AThunderboltDPAdapter!F 6.2.6
>!AThunderboltPCIDownAdapter 2.5.4
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!AHSSPISupport 59
>!AThunderboltNHI 5.8.6
|IOThunderbolt!F 7.6.1
>!A!ILpssSpi!C 3.0.60
>!A!ILpssDmac 3.0.60
|IO80211!F 1200.12.2b1
>mDNSOffloadUserClient 1.0.1b8
>corecapture 1.0.4
|IOSkywalk!F 1
|IONVMe!F 2.1.0
>!A!ILpssI2C 3.0.60
>!A!ILpssGspi 3.0.60
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>DiskImages 493.0.0
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!AKeyStore 2
>!UTDM 489.120.1
|IOSCSIBlockCommandsDevice 422.120.3
>!ACredentialManager 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
|IOUSBMass!SDriver 157.121.1
|IOSCSIArchitectureModel!F 422.120.3
|IO!S!F 2.1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
|CoreAnalytics!F 1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 840.3
|IONetworking!F 3.4
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1
 
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Cory Cooper

Moderator
Joined
May 19, 2004
Messages
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Hello and welcome.

The process that is crashing is Adobe CEF Helper, which is part of Adobe Creative Cloud. Here is a thread on the Adobe Forums about it:

Adobe CEF Helper Crashes daily on Mac

It sounds like you may need to update Adobe Creative Cloud.

C
 

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