MacBook Pro 13" Mid 2009 El Captain - keeps crashing

[feijoa]

hi

new battery, ...report of the last crash attached if anyone can help. thanks in advance
cant get AHT working on here, or update the AHT software...painfull - my wife computer, which makes it much more fun . any help would be appreciated.

 

[honestone]

Need to ask a number of questions:

1. What is the AHT software?

2. To confirm: she has a mid 2009 13" Mac Book Pro, using Mac OS V10.11.6, correct?

3. This is critical: are backups being made to an external device?

4. Has she ever done any disk cleanup/maintenance/repairs, from a software perspective? One actually can do a good amount of disk cleanup on your own, and there are some excellent products available (both free and commercial) that can help you with those tasks.

5. When did the "crash" occur? And did it happen after the new battery was installed?

6. Who installed the new battery? And is it a genuine Apple battery for her Mac?

 

[feijoa]

Need to ask a number of questions:

1. What is the AHT software? Its the default Apple hardware diagnostics that you can run to test everything. From researching it, a lot of people have trouble with it not going.

2. To confirm: she has a mid 2009 13" Mac Book Pro, using Mac OS V10.11.6, correct? Yes

3. This is critical: are backups being made to an external device? No

4. Has she ever done any disk cleanup/maintenance/repairs, from a software perspective? One actually can do a good amount of disk cleanup on your own, and there are some excellent products available (both free and commercial) that can help you with those tasks. Has done a full OS refresh install, but will look into that.

5. When did the "crash" occur? And did it happen after the new battery was installed? For the last 2 months, battery just installed last week, same results.

6. Who installed the new battery? And is it a genuine Apple battery for her Mac?

Yup genuine apple battery


Thanks for the reply.

 

[Cory Cooper]

Hello and welcome.

One thing that stands out to me is:

com.avg.FileShield 3.0.0

Third-party apps like MacKeeper, CleanMyMac, and antivirus software are known to cause all kinds of problems, including panics.

Even if it was installed and working before the new battery, you could try disabling/uninstalling it and see if the issue resolves. You could also download, install, and run this:

EtreCheck

C

 

[honestone]

Yeah, MacKeeper and CleanMyMac are definitely problematic, as is virus software. A good, free application to use for getting rid of ALL pieces associated with such software is AppCleaner, available from here:

https://freemacsoft.net/appcleaner/

It works very, very well. (You might have to remove the file com.avg.FileShield 3.0.0 yourself). One of the best alternatives to "crap" like MacKeeper and CleanMyMac is the venerable software Onyx (also free!), available form here:

https://www.titanium-software.fr/en/onyx.html

Make sure you download the correct version.

Besides EtreCheck (an excellent suggestion by Cory), you should also download and run the very good freeware program Malwarebytes, available from here:

https://www.malwarebytes.com/mac/

Sometimes garbage software like MacKeeper and CleanMyMac introduce "adware" on your machine.

As for your reply to my post above, no backups is bad. You are definitely taking risks with no backups. Also, what do you mean by "Has done a full OS refresh install, but will look into that."? What about all the other third party (ie, non-Apple) apps you use?