Cannot connect to one website: "503 Service Unavailable" error when trying IP address

Discussion in 'Networking' started by Kat, Mar 3, 2018.

  1. Kat

    Kat New Member

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    Hello! There is one website I cannot access (as a member, having paid for courses, I used to be able to, until recently): CreativeLive.com. This website IS confirmed to be working. We use a Wifi hotspot. I cannot get the website to load from either my old iMac, my new iMac, or my iPhone. It just slowly loads to about half-way, and then it just hangs.

    However, I CAN access this website from my husband's iMac, using the same Wifi hotspot, across the room. Also, I can access this website from my iPhone PROVIDED I have shut off the Wifi hotspot, and use my cellular data.

    At first impression, it might appear to be an issue with my ISP or Wifi hotspot modem, yes? After all, CreativeLive.com is able to successfully access the site through my account while testing on their end, so it would stand to reason. But there is a conflict with this reasoning: my husband can access the website, using the same ISP Wifi hotspot modem as I'm trying with. He does not have a history on his computer of accessing the site, and does not have a membership on file with them. So his access is "clean."

    Thus, I am not clear whether my issue stems from my personal computer, or from the website itself ...

    I have followed all recommended steps provided by both my ISP and CreativeLive.com to try to remedy the issue: I’ve tried different browsers. I’ve flushed the browser's cache repeatedly. I’ve even changed my new iMac's DNS settings to Google’s free DNS server settings. I performed a hard reset on my Wifi hotspot device.

    Finally, I even tried to load CreativeLive.com via their primary IP address 35.164.104.166. I tried this on my own computer, where I'm having the problem. However, I got a “503 Service Unavailable, no server is available to handle this request” error. (The site already loads from my husband's computer, so there is no sense in trying to obtain the site by using their IP address at his station.)

    Then began even more research. Every article I see defines a "503 Service Unavailable Error" as a server being temporarily unavailable. The articles state the Web server (running the Web site) is currently unable to handle the http request due to a temporary overloading or maintenance of the server. The implication is that this is a temporary condition, which will be alleviated after some delay. Also, this error can mean that one is banned on that website — permanently. A"zbblock” anti-abuse system may be using this exact error. Hmmm.

    Note: I first noticed the issue while trying to take advantage of a 50% off courses one-day sale on President's Day at CreativeLive.com; I noticed on their Facebook page that another couple of folks complained they could not access the site, either. When I emailed customer service at CreativeLive to alert them to the problem, they said nobody else has complained, and because they could successfully access the site through my account as a test, it would appear to be an issue with my ISP or modem.

    I’ve exhausted every option, and still can’t make the site load. I’m at wit’s end, having bought classes I can’t access (and wanting to buy yet more, when on sale). CreativeLive.com is the only website I’m having this issue with.

    Is it your hunch, anyone familiar with these situations, that it is an issue with my own computers and devices, all attached through the Cloud ... or might it indeed be a server error stemming from the website? Can you recommend a specialist who I might hire to get to the bottom of the problem? It is beyond me, having exhausted every recommendation I've received.

    Many kind thanks for your consideration,
    Kat
     
    Last edited: Mar 3, 2018
    Kat, Mar 3, 2018
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  2. Kat

    Kat New Member

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    I'm sorry I forgot to post earlier, here are my specs:
    (Main computer) - iMac (Retina 5K, 27-inch, 2017) running High Sierra v10.13.3. About 3 days old! My new baby.
    I have never done any disk cleanup/maintenance/repairs.
    I am using Time Machine to back up my computer.
    I am in the process of moving files by hand from my old iMac (G5, 27-inch, mid-2010) to my new iMac. I am avoiding conducting an automatic migration, because this problem was occurring prior to my having bought a new iMac, and I am worried about introducing problems from the old computer to the new.
    Thanks!
     
    Kat, Mar 3, 2018
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