Broadband modem incompatibility with Tiger

[Ric]

Let me know when you've done this...

regards

Ric

 

[Bob Marsden]

Getting nearer ...
The System Preferences/Network wasn't the same in mine as in your movie. When I selected 'home' I couldn't get anything to do with Ethernet, only when I selected "Automatic". On the TCP/IP page, the IP address was 192.168.0.2 and I couldn't change it to 192.168.0.1. But I was able to "Apply Now".
I got into the Netgear Admin Page, ran Setup Wizard but couldn't get a connection. I got these:
(I tried to put pictures into the message, but they didn't seem to stick
: now I tried to use the "attach files" option)

 

[Bob Marsden]

No, 'home' only gave me a choice for "Configure IPv4" of "Using PPP" or "Manually".
I've just tried "Manually", putting in IP address 192.168.0.1, but Subnet Mask and Router are blank & have no boxes.

 

[Ric]

Hi Bob,

You may have got the numbers wrong from the Movie...

The DG834 comes preconfigured with the address 192.168.0.1

So your Mac needs to be 192.168.0.x where x is any number from 1 to 255 (We chose 10 in the movie !)

So you need to congure your network settings as per the movie...

Your IP Address = 192.168.0.10
Subnet Mask =255.255.255.0
Router Address =192.168.0.1
DNS Servers = 192.168.0.1

These numbers have to be exactly right...

You have to type them in yourself...

Are you with me ?

This has to be correct so that your Mac can 'talk' correctly to the DG834...

regards

Ric

 

[Ric]

Who is your Broadband supplier, so that I can check what settings you need ?

regards

Ric

 

[Ric]

Bob,

to add picture inline like above you have to have "web disk space"...you did it correctly by adding as an attachment !

I have added them inline, because I took out the MAC Address. This is unique to your Modem, so best kept private.

regards

Ric

 

[Ric]

Looking at the Netgear window above, shows me that you 'are' nearly there, there are just a couple of settings to change once we have the Broadband supplier info...

(I'll be back after 8pm, if I don't hear from you in the next 30 mins.)

regards

Ric

 

[Bob Marsden]

Broadband supplier is kingston Communications and is called Karoo.
TechHelp 01482 606101 8am - 12pm
Incoming Mail Server pop.karoo.co.uk
Outgoing SMTP Mail Server smtp.karoo.co.uk

Is this enough info?

Bob

 

[Ric]

Thanks Bob,

not what I'm after... ;-)

I'll have a look on their website later, unless you do it first.

We need:

Does your Internet connection require a login ?

What is your Broadband Username ?
Don't post it, just let me know that you know it !!

What is your Broadband Password ?
Don't post it, just let me know that you know it !!
You may not have one.

Then the important bits...

Encapsulation Method PPoA ? or PPoE ?

Multiplexing Method VC based or LLC ?


I know these are gobbledegook...


I will get them later tonight...

regards

Ric

 

[Ric]

Hi Bob,

have a read of this see if it makes any sense...

In the Netgear admin page...

Click on the menu titled...

Basic Settings

Require Login - Yes
Encapsulation - PPPoA
Login - your karoo nodename
Password - your karoo password
Idle Timeout - 0
IP Address - Get from ISP
DNS Servers - 212.50.160.100 and 213.249.160.100
NAT - Yes

Make sure you press Apply at the bottom of the screen once you have entered the settings !


then click on the menu titled...

ADSL Settings

Multiplex - LLC Based
VPI - 1
VCI - 50

Make sure you press Apply at the bottom of the screen once you have entered the settings !

...anklebiters bathtime !

regards

Ric

 

[Ric]

Once you have entered the above settings then it should connect to the Internet...

...let me know ?

regards

Ric

 

[Bob Marsden]

Bingo!

Thanks a lot Ric, especially for your patience and persistence.
The whole thing seemed perversely mystical, as if it's a question of finding the right magical spells and reciting them in exactly the right tone of voice while spinning widdershins.
Now for Tiger.
best wishes Bob

 

[Ric]

Glad it's working...

Change the default paswword in the Netgear admin box to your own !

And then go to the "Firewall Rules" in the Netgear Admin Menu and check that it says...

Inbound Services

Default Yes Any BLOCK always Any Any Never

if you see what I mean...

If it's like this then that means the firewall is on and blocking all incoming nasties !

Write all the settings down...just in case, you ever need them again !

regards

Ric

 

[Bob Marsden]

All done, Tiger installed. Thanks again Ric.
Bob

 

[Ric]

No problem Bob !

hope it's all working okay.

Let us know if you need any "Tiger" help !

regards

Ric