Word won't open after changing the icon

[KristinF]

Microsoft word will not open. I have the Student 2011 Office-package. Here's what it says when I try to open word. And the number of "total errors" is just going up.

I've tried installing it all over again, but it still won't work. Help? :frown:


"Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2011-05-03 19:33:00 +0200
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.0.0.100825
Crashed Module Name: MicrosoftOffice
Crashed Module Version: 14.1.0.110310
Crashed Module Offset: 0x002dbe3e
Blame Module Name: MicrosoftOffice
Blame Module Version: 14.1.0.110310
Blame Module Offset: 0x002dbe3e
Application LCID: 1044
Extra app info: Reg=en Loc=0x0414
Crashed thread: 0


Thread 0 crashed:

# 1 0x00ac3e3e in _MsoFLoadControl + 0x0000078E (MicrosoftOffice + 0x002dbe3e)
# 2 0x00ac70a1 in _MsoFLoadControl + 0x000039F1 (MicrosoftOffice + 0x002df0a1)
# 3 0x1d1397c8 in __mh_execute_header + 0x000207C8 (Microsoft Word + 0x000207c8)
# 4 0x02a8b435 in _SendMessageA + 0x0000010E (WLMUser + 0x00034435)
# 5 0x02a64baa in _SetFocus + 0x0000018F (WLMUser + 0x0000dbaa)
# 6 0x02a63f4f in _DefWindowProcA + 0x00001EDA (WLMUser + 0x0000cf4f)
# 7 0x02a64046 in _EnumWindows + 0x0000003F (WLMUser + 0x0000d046)
# 8 0x02a643da in _EnumWindows + 0x000003D3 (WLMUser + 0x0000d3da)
# 9 0x02a64630 in _EnumWindows + 0x00000629 (WLMUser + 0x0000d630)
# 10 0x02a6489c in _EnumWindows + 0x00000895 (WLMUser + 0x0000d89c)
# 11 0x02a64a09 in _EnumWindows + 0x00000A02 (WLMUser + 0x0000da09)
# 12 0x02a753f6 in _EndDeferWindowPos + 0x00000990 (WLMUser + 0x0001e3f6)
# 13 0x02a69c3f in _DefFrameProcA + 0x00000DE3 (WLMUser + 0x00012c3f)
# 14 0x02a90a2a in _AfxShowWindow + 0x0000019A (WLMUser + 0x00039a2a)
# 15 0x1d1415e6 in __mh_execute_header + 0x000285E6 (Microsoft Word + 0x000285e6)
# 16 0x1d11c4a5 in __mh_execute_header + 0x000034A5 (Microsoft Word + 0x000034a5)
# 17 0x02b2144b in __WlmMain + 0x00000061 (WLMKernel + 0x0000744b)
# 18 0x1d11bbf5 in __mh_execute_header + 0x00002BF5 (Microsoft Word + 0x00002bf5)
# 19 0x1d11bba6 in __mh_execute_header + 0x00002BA6 (Microsoft Word + 0x00002ba6)

X86 Thread State:
eax: 0x00000000 ebx: 0x06018fd0 ecx: 0x00000018 edx:0x00000003
edi: 0x00000068 esi: 0x1cf10878 ebp: 0xbfffbf38 esp:0xbfffbf10
ss: 0x0000001f eip: 0x00ac3e3e cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246


Thread 1:

# 1 0x96290922 in ___kevent + 0x0000000A (libSystem.B.dylib + 0x00027922)
# 2 0x962904f9 in __dispatch_queue_invoke + 0x000000A3 (libSystem.B.dylib + 0x000274f9)
# 3 0x9629029e in __dispatch_worker_thread2 + 0x000000F0 (libSystem.B.dylib + 0x0002729e)
# 4 0x9628fd21 in __pthread_wqthread + 0x00000186 (libSystem.B.dylib + 0x00026d21)
# 5 0x9628fb66 in _start_wqthread + 0x0000001E (libSystem.B.dylib + 0x00026b66)

X86 Thread State:
eax: 0x0000016b ebx: 0x96290f76 ecx: 0xb0080d5c edx:0x96290922
edi: 0xa08f21ec esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
ss: 0x0000001f eip: 0x96290922 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 2:

# 1 0x9628f9b2 in ___workq_kernreturn + 0x0000000A (libSystem.B.dylib + 0x000269b2)
# 2 0x9628fb66 in _start_wqthread + 0x0000001E (libSystem.B.dylib + 0x00026b66)

X86 Thread State:
eax: 0x00100170 ebx: 0x9628fba9 ecx: 0xb0102f6c edx:0x9628f9b2
edi: 0x058001c0 esi: 0xb0103000 ebp: 0xb0102fc8 esp:0xb0102f6c
ss: 0x0000001f eip: 0x9628f9b2 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


(...)

Loaded modules:

0: mbukernel (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/mbukernel.framework/Versions/14/mbukernel
1: MicrosoftSetupUI (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
2: MicrosoftComponentPlugin (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin
3: Netlib (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/Netlib.framework/Versions/14/Netlib
4: MicrosoftOLE (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
5: MicrosoftOLEAutomation (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
6: merp (2.2.4.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/merp.framework/Versions/14/merp
7: MSXML (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MSXML.framework/Versions/14/MSXML
8: MicrosoftOffice (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
9: OfficeArt (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/OfficeArt.framework/Versions/14/OfficeArt
10: MicrosoftOleo (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOleo.framework/Versions/14/MicrosoftOleo
11: MicrosoftMathFont (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont
12: MicrosoftChartPlugin (14.1.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
13: MicrosoftPTLS (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftPTLS.framework/Versions/14/MicrosoftPTLS
14: MsgrLibClient (8.0.0.110310 Reg=en Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MsgrLibClient.framework/Versions/14/MsgrLibClient
15: MBURibbon (14.1.0.110310 Reg=English Loc=0x0000): /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MBURibbon.framework/Versions/14/MBURibbon

(it goes like this until 196: (...)


Operating System Information
Operating System: Mac OS X 10.6.7 (Build 10J869)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 4096 MB
gestaltSystemVersion err = 0, result = 0x1067
Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280

Microsoft Application Information:
Error Reporting UUID: 9695667C-40C0-4C34-94B9-CB543D14D28F
Time from launch: 0 hours, 0 minutes, 1 seconds
Total errors on this client: 15"

 

[Carol_t]

No idea! But just a thought - the icon that you changed is a shortcut - have you tried opening Word from the Applications folder?
Because the icon you changed now has no bearing on it's source in Apps folder.

 

[Kaveman]

Did you move the Microsoft User Data in your Documents Folder?

 

[Spawn_Dooley]

Exactly what did do regarding changing Word's icon? Did you make a change to the Word 2011 Icon in your Apps Folder. Please be specific about everything you think you have done right down to the smallest detail, everything is crucial for us to help you get Word 2011 working.

Did Word ever work properly before you changed it's icon?