Why does Wireless Diagnostics incorrectly say my network cannot communicate with the internet?


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My Wi-Fi network is connected but when I ran Wireless Diagnostics it says: "You are connected to a Wi-Fi network that cannot communicate with the internet...try restarting router. I that doesn’t work contact Apple Care." Is there something I need to look in to or can I ignore it? Thank you.
 
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Cory Cooper

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Hello,

Is there a specific reason you were running Wireless Diagnostics? Not sure why it would state that, but if your Wi-Fi and Internet are working, then you should be able to ignore it.

C
 
Joined
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Hello,

Is there a specific reason you were running Wireless Diagnostics? Not sure why it would state that, but if your Wi-Fi and Internet are working, then you should be able to ignore it.

C
Thanks as always Cory.
Yes, my computer is brand new and I was using my normally reliable wireless network but I kept getting this message each time I tried to download a very large upgrade: "An error occurred while installing selected updates. The network connection was lost." WD found a problem that I corrected which solved that problem and I wanted to see if there were any other problems WD was finding.
 
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