macbook does not open (weird screen problem)

[virtuech]

hi,

i shut down my macbook and cleaned up my screen. after that i opened my macbook and a flashing gray screen showed up. i cant login into my macbook. the grey flashing screen does not go away. what should i do?

 

[Cory Cooper]

Hello and welcome.

-Is it a flashing ? folder on a gray screen?
-Have you tried holding the Option key when starting up and choosing your startup disk?
-Have you tried resetting PRAM and repairing disk permissions?

C

 

[virtuech]

it was a flickering gray screen than it turned to plain white screen. http://imgur.com/mXsr2Fb

i've tried option key at startup and didnt work. the other options also didnt help (holding shift or PRAM). the screen doesnt respond to anything except the power button.

 

[Cory Cooper]

That looks like a diagnostic screen of some form. My guess is that it is a hardware issue and the display or logic board need replacement.

Do you have an Apple Store to Authorized Apple Service Center near you? I would get it checked out.

C

 

[greggold]

I had wavy lines on screen on my MBP that was a faulty logic board. In researching this I found:
ZDNET reported Apple has unveiled a repair extension program for MacBook Pro notebooks exhibiting video problems.

I quote ZDNET:
"Apple "has determined that a small percentage of MacBook Pro systems may exhibit distorted video, no video, or unexpected system restarts" and will repair these systems free of charge.
The issues covered are:

• Distorted or scrambled video on the computer screen
• No video on the computer screen (or external display) even though the computer is on
• Computer restarts unexpectedly

The products affected have been identified as:

• MacBook Pro (15-inch Early 2011)
• MacBook Pro (15-inch, Late 2011)
• MacBook Pro (Retina, 15-inch, Mid 2012)
• MacBook Pro (17-inch Early 2011)
• MacBook Pro (17-inch Late 2011)
• MacBook Pro (Retina, 15 inch, Early 2013)

The program begins in the US and Canada on February 20, 2015, and in the rest of the world from February 27, 2015. "

I had my logic board replaced without charge.

 

[honestone]

Excellent! Glad you got the issue resolved, and for free!