SOLVED Face Time & iMessage not showing names

[Rayman31]

Hi everybody,

Face Time and iMessage on my MBP are not showing my contacts names. I can get only their numbers. On iMessage some I can get, I dont know why, but not all.
I have tried to disconnect and reconnect again, reconfigure but still same issue.
For your information, I have an iPhone 11 with eSim and nano sim, with different operators of different countries.

Many thanks
Regards

 

[Cory Cooper]

Hello and welcome.

You can use iCloud to sync your contacts between you iPhone and Mac.

Are you signed into the same iCloud on both?

C

 

[Rayman31]

Hello, thanks,

Yes, I am on same iCloud on both and I have tried to synchronise, but same issue.

Regards

 

[Cory Cooper]

OK, thanks.

A little more information may help:
-Which version of OS X/macOS on the Mac? Sometimes, if the macOS version is too old, some of the iCloud syncing doesn't work properly.
-Are the contacts the same on the iPhone and icloud.com?

C

 

[Rayman31]

Hi,

I am using the updated MacOS 10.15.4. Contacts are the same on the Mac and iPhone.
Just now I have tried something and it looks working, but I have to confirm again.
I have modified a contact details. On the contact number, I have made it such a way it has the country international code (+number) and suddenly, on iMessage, it displays the contact name.
I dont know why, may be because I have two operators of two different countries?
So, I guess now I have to add this international code number to all my contacts, huge job ...
Will keep in touch and many thanks.

Have a good day

Regards

 

[Rayman31]

Hi everybody,

So, I confirm. Problem solved after adding international code to my contacts.
Earlier, I got the iPhone 7 and did not have this issue. It happened only when I had my new iPhone 11 with two sims (eSim and nano).
I was trying to find if there is a way to add the international code to my contacts using automator or AppleScript, but unfortunately it is not possible. There is a small tip, may be useful, you have to export the contacts as vCard and open the file with TextEdit and then use Find/Replace.
Hope this is useful for everybody, one more time, thanks for the forum help and support.

Best regards