Why is this message distorted in Mail?

[maclife]

Why is a message that has been coming monthly from the same sender start appearing "distorted" in Mail v.11.5 (3445.9.1)?
The only explanation I can find is that they are poorly constructed HTMLs although they do appear readable in the email provider's website in Safari v.12.0.3 (13606.4.5.3.1).
Thank you for any explanations.

 

[Cory Cooper]

Hello,

That little blue square with a ? in it is actually a placeholder for an image that didn't load. Sometime emails that are suspected to be junk have the images blocked. Is this email being marked as junk (show as a gold/beige color) or arriving in the Junk mailbox?

Sometimes they are HTML-based emails, that may not be formatted corrected either. You may see this at the top of the mail window:

Are you seeing anything like that?

C

 

[maclife]

Hello,

That little blue square with a ? in it is actually a placeholder for an image that didn't load. Sometime emails that are suspected to be junk have the images blocked. Is this email being marked as junk (show as a gold/beige color) or arriving in the Junk mailbox?

Sometimes they are HTML-based emails, that may not be formatted corrected either. You may see this at the top of the mail window:

View attachment 2921

Are you seeing anything like that?

C

Thanks but the answer to both your questions is no. All the emails that I received up to April 2018 were fine (I cannot find May or June's) but starting in July 2018 all the same "monthly update" emails have looked funny.

 

[Cory Cooper]

OK, thanks.

Check the setting in Mail > Preferences... > Viewing and see if Load remote content in messages is checked.

C

 

[maclife]

OK, thanks.

Check the setting in Mail > Preferences... > Viewing and see if Load remote content in messages is checked.

C

Yes it is checked. Thanks.

 

[Cory Cooper]

I will look into it a bit further and get back to you.

C