warning console problem

Jul 16, 2020
Reaction score

I recently bought my first MacBook, so im not very familiar with the system yet. with that said I was downloading this communication app called 'discord'. when I tried to open it said failed to open app, trying in... and it was counting down from 10 - 0, and every time it reached 0, 10 more seconds were added. eventually I just closed it because it didn't open or do anything other then counting down again and again. When I deleted the app I noticed at the desktop warning console and opened it and saw a lot of numbers and words and they kept going on and on and saw crashrapport. im really panicking that im messing up my Mac because of this one stupid app.

What do I need to do with it or how can I solve it?
PS i do have norton 360 antivirus and it says that nothing is detected, but I can't help stressing out over this..

this is what it says on crashrapport:

Process: com.symantec.performanceutils.images [1650]
Path: /Library/Application Support/Symantec/*/NortonUtilitiesUI.framework/Versions/A/XPCServices/com.symantec.performanceutils.images.xpc/Contents/MacOS/com.symantec.performanceutils.images
Identifier: com.symantec.nfm.perfutils.imageservice.xpc
Version: 9.0.5 (9.0.5)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Norton 360 [983]
User ID: 501

Date/Time: 2020-07-16 14:02:16.749 +0200
OS Version: Mac OS X 10.15.5 (19F101)
Report Version: 12
Bridge OS Version: 4.5 (17P5300)
Anonymous UUID: C3408C2D-953E-A8E5-5776-D6B544A4BB47

Sleep/Wake UUID: 7A41422A-516A-450F-A8FF-E3B6A6906AA9

Time Awake Since Boot: 6500 seconds
Time Since Wake: 2200 seconds

System Integrity Protection: enabled

Crashed Thread: 18 Dispatch queue: com.apple.root.user-initiated-qos

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000320

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [1650]

VM Regions Near 0x320:
__TEXT 000000010d2a9000-000000010d2c0000 [ 92K] r-x/rwx SM=COW /Library/Application Support/Symantec/*/NortonUtilitiesUI.framework/Versions/A/XPCServices/com.symantec.performanceutils.images.xpc/Contents/MacOS/com.symantec.performanceutils.images

Thread 0:
0 libsystem_pthread.dylib 0x00007fff71cbbb68 start_wqthread + 0


Cory Cooper

May 19, 2004
Reaction score
Hello and welcome.

Did you download Discord from the App Store or their website directly?

From your crash report, Norton 360 was the cause of the crash, not the Discord app. You could try starting up while holding the Shift key until you see the apple logo. That is called Safe Mode, and will prevent any third-party extensions/applications from loading during login. It is helpful to see what may be causing kernel panics or other issues.

If your Mac successfully allows you to login without crashing, try disabling Norton 360 and restart.

Let us know how that goes,


Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question