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- May 23, 2016
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Afternoon,
I recently updated my Macbook Pro 13-Inch (2012 model according to the 'About this Mac tab') to the latest El Capitan 10.11.5 and upon reboot it no longer contains any of my personal files apart from Itunes music. All documents\photos\video files are nowhere to be found not even in trash. The user accounts are still there, along with browsing history, account logins ect all remain untouched.
I bought the Macbook just over 12 months ago brand new from a retailer and since then have maintained updates when Mac prompts.
I contacted Apple Support regarding the issue and was told that they couldn't help, and that the files were probably deleted by the user, however considering they were there when I started the update, and gone when the update did it's required reboot I am fairly certain this isn't the cause, nor would I delete my entire home folder worth of Uni work and family photos.
I am planning on taking the Mac to a computer repair shop to get the HDD scanned to see if anything is recoverable.
My question is, is there anyway I can recover these files without having to pay for this process?
I am completely new to the world of Mac troubleshooting, with this being the first issue I've had so I shall attempt to reply to any future request for information to the best of my ability.
Thanks for your help in advance.
I recently updated my Macbook Pro 13-Inch (2012 model according to the 'About this Mac tab') to the latest El Capitan 10.11.5 and upon reboot it no longer contains any of my personal files apart from Itunes music. All documents\photos\video files are nowhere to be found not even in trash. The user accounts are still there, along with browsing history, account logins ect all remain untouched.
I bought the Macbook just over 12 months ago brand new from a retailer and since then have maintained updates when Mac prompts.
I contacted Apple Support regarding the issue and was told that they couldn't help, and that the files were probably deleted by the user, however considering they were there when I started the update, and gone when the update did it's required reboot I am fairly certain this isn't the cause, nor would I delete my entire home folder worth of Uni work and family photos.
I am planning on taking the Mac to a computer repair shop to get the HDD scanned to see if anything is recoverable.
My question is, is there anyway I can recover these files without having to pay for this process?
I am completely new to the world of Mac troubleshooting, with this being the first issue I've had so I shall attempt to reply to any future request for information to the best of my ability.
Thanks for your help in advance.