Pages Problem

[HbgBill]

Started this morning. Can't think of anything I may have done to cause it.
OS 10.10.5
Pages: not sure how to tell what version.. but, I've updated when notified.

Problem.. When I try to open a Pages documents from my desktop, I get an error that says I can't open the document due to a missing "index.xml file". However, If I open Pages and click on any of the Pages file that are shown under Desktop, I can open those same files.

Not sure if I explained myself.. so a different shot at it.

On my desktop I have a file called ABC.pages. I can't open it due to the above error.
In Pages, I find ABC.pages. It opens perfectly.

Oh, forgot to mention.. I thought I'd try to re-load Pages (update or whatever it's called).. I can't figure how to do that. I thought if I re-loaded Pages it would replace that missing file and I'd be good. When I go to the App store, it wants me to re purchase Pages. Curious as I've been notified a couple times to update the app.

Thanks for any help.

 

[HbgBill]

Anyone?
Should I have posted in OSX?

 

[Cory Cooper]

Sorry for that late response.

You are getting that error, because you are trying to open a newer version of a Pages document with an older version of Pages that doesn't support the file structure.

To see which version of Pages you have:
-Locate the Pages app in the Applications folder (or possibly Applications > iWork)
-Right-click or Control-click on the icon
-It will open a Get Info box and list the version number in the General section

-How was Pages originally installed on your Mac?
-Do you have more than one version of Pages installed by chance?
-Do you have an iWork installer disc - if so, which version?
-Does Pages show in your purchase history in the App Store?

C

 

[HbgBill]

Hi agn Cory. You are always there.. Thanks.

I figured it might be due to a newer version. However, in the recent past, when I tried to open an older document with the newer version, I would be asked if I wanted to convert to the newer version. Not so with the "links/icons" that are on my desktop.

Re version. I tried doing the Right-Click and Control-Click.. they did nothing.. so, I still don't know the version.
As I remember, Pages came installed when I bought the Mac from Apple. In the Apps folder, there is an icon for iWorks, Numbers, Pages, etc. I don't remember purchasing it separately.

I'm getting confused now.. and I don't know how/why.. but.. a moment ago, I only had the new version icon for pages in my sidebar.. the one with that page and pencil.. now, I have that as well as the one that looks like an inkwell and pen too. So, If I now click on one of the older Pages docs on my desktop, I get the note that I need the newer version to open it. However, the newer Pages docs on my desktop show I'm missing the .xml file. So, I possibly have both versions.. However, only the newer icon shows in my Applications folder.

 

[Cory Cooper]

No worries.

Sounds like you have the older and newer versions. The purple icon with the inkwell is from iWork '09 - probably version 4.x. The icon with a white page with orange top and a pencil is the newer version 5.x.

Sorry - to expand on getting the version number - in the Contextual Menu that appears when you Option-click, then select Get Info and that is where you ill see the version number.

The newer version should be in the Applications folder, the older in Applications > iWork.

C

 

[HbgBill]

Hey again Cory. Not sure what the Contextual Menu is.. But, all is fixed. Moments after my last reply to you, I got an update message. I updated to the latest OS as well as Numbers, Pages and Keynote. All the desktop links/icons now work fine.

Thanks again for taking the time to help us needy folks.

 

[Cory Cooper]

No worries...glad it's working.

A contextual menu is what pops up when you Option-click or Control-click. In the menu that pops up, you can select Get Info, which opens an informational window that will show the version of an app, as well as other information.

C