itunes problem

[LABOY]

Hey everyone yeasterday i bought the ipod and i read the guide and it was said that i have to download the Itunes i downloaded and than i opened file and there is a picture what i got

 

[LABOY]

Can somebody help me please i dont know what to do i download itunes 100 times and always was samething...i had itunes last months than i deleted

 

[Ric]

Hi there and welcome,

can you go to the Start Menu-->Control Panels and double click "Add or Remove Programs" then make sure that you delete iTunes and Quicktime.

Then reboot your PC. Then try downloading them again.

Do you have Nortons System Works or similar ?

regards

Ric

 

[LABOY]

hi!
right now i just formatted all ipod by axident...
and now when i turn it on it says ' Connect to your computer, Use itunes to restore'
so there is nothing i can do with it?? what ican do? do i have to go to Apple company??

 

[Ric]

Hi there,

have you removed all the old installs as suggested above ? ...and tried to reinstall ?

regards

Ric

 

[LABOY]

i uninstall the Quicktime but when i pressed to uninstall it it says that i can cjoose to Uninstall Everything or uninstal..i pressed uninstall do i have to press uninstal everything?? because it says Uninstel(not recomendede)

 

[LABOY]

this is what i got

 

[Ric]

"uninstall" ;-)

 

[LABOY]

yep that what i did and itunes still doesnt work

 

[LABOY]

i did ..but itunes still same tning....notning changed

 

[Ric]

Hi there,

do you have System Works or similar ? It sounds more like there is a problem on your PC. We need to find/fix that first.

regards

Ric

 

[LABOY]

No i dont have System Works i only got Kaspersky Antivirus tas it

 

[LABOY]

wait what can i do with ipod i deleted everything from it?i even dont have a menu!!!!!

 

[Ric]

Hi there,

go back and do the full uninstall of Quicktime...reboot.

Then go to the Apple Website and download Quicktime, (the version without iTunes) install it, reboot. Then try downloading and installing iTunes.

regards

Ric

 

[LABOY]

OMG!!!!!!!!!!!!!! now even quicktime doesnt work!!

 

[LABOY]

People so what i am have to do now??the itunes doesnt work,The quick yime too,and the ipod is all deleted.... no menu......

 

[bluekatt]

the problem is obviously with your pc

wait that dialog box is that vista ?
are you running a beta of vista ?

 

[Daydreamer]

That is not vista, it looks like the "Royale" theme to me (using it myself on my laptop, it's the default theme on Windows XP Media Center Edition and is downloadable from Microsoft for the other versions of XP).

Anyway, I cannot help with the iPod, but as for iTunes and QuickTime not working: try uninstalling both of them first, through the Add/Remove Softare control panel, and then reinstalling.

 

[bluekatt]

i stil think its more a problem with windows then with itunes
and the ipod should stil be usable as a hd anyway

 

[LABOY]

i dont know what to do i just gave my ipod to my friend he got itunes he said that he knows how to restore ipod....so ifs will still doesnt work i will go to apple company....