iPhoto crashes on startup

[marcht]

I am a PC user in Cape Town trying to solve a Mac problem via Teamviewer for my 80 year old mother in Edinburgh.... Apologies in advance for my lack of expertise and thanks to anyone who can guide me.

- iPhoto version is 9.4.3

- The mac is running OS X 10.8.5

- iPhoto is used almost daily, has about 26,000 images, and stopped loading a few days ago.


Problems:
- when iPhoto loads it crashes just as the photos come into view

- if I load the library through iPhoto Library Manager it only crashes once I try to edit or get info on an image.

- I cannot copy the whole library to somewhere safe because the process fails - "some data cannot be read or written". This is holding me back from major surgery.....


Important part of log seems to be

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c52eb950

I can get more off that report it would help.

What I have done so far:

- tried updating everything without actually updating the whole OSX - which could force a move to Photos which is not wanted

- used a program called iPhoto Library Manager to rebuild the library. No improvement.

- created several smaller libraries using Library Manager to see if smaller libraries would work. No improvement

- sniffed around in the aliases but did not have the nerve to delete the containers/com.apple.iphoto folder as suggested by one thread

- did not have the nerve to uninstall and reinstall iPhoto (which would be classic windows behaviour!) because I am not confident of what would happen to the photos and whether iPhoto would reinstall smoothly from teh app store (it is in there) etc.

 

[Spawn_Dooley]

Hi marcht, could you post the full log report please

 

[marcht]

Thanks for looking at this. The time difference is making my replies a bit disjointed but your interest is much appreciated.

I hope this is what you expect - please find below just the start and end the report into this message; I have also uploaded a txt file of the full report report because this message is limited to 10,000 characters.


Process: iPhoto [808]
Path: /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier: com.apple.iPhoto
Version: 9.4.3 (9.4.3)
Build Info: iPhotoProject-720091000000000~1
App Item ID: 408981381
App External ID: 15017489
Code Type: X86 (Native)
Parent Process: launchd [139]
User ID: 502

Date/Time: 2015-11-20 07:18:07.872 +0000
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10

Interval Since Last Report: 68788 sec
Crashes Since Last Report: 5
Per-App Interval Since Last Report: 277 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: 0540537C-8AE7-DA5C-167B-2F92D89CE3BB

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c534aa30

VM Regions Near 0xc534aa30:
CG shared images 00000000c0001000-00000000c0009000 [ 32K] rw-/rw- SM=SHM
-->
CG shared images 00000000c5f37000-00000000c5f3f000 [ 32K] rw-/rw- SM=SHM


>>>>>> [all in the attached file]

VM Region Summary:
ReadOnly portion of Libraries: Total=258.6M resident=109.5M(42%) swapped_out_or_unallocated=149.1M(58%)
Writable regions: Total=219.3M written=51.0M(23%) resident=101.2M(46%) swapped_out=0K(0%) unallocated=118.1M(54%)

REGION TYPE VIRTUAL
=========== =======
ATS (font support) 31.8M
CG backing stores 7476K
CG image 132K
CG raster data 176K
CG shared images 1216K
CoreAnimation 6988K
CoreImage 4K
CoreServices 1400K
IOKit 4724K
IOKit (reserved) 128K reserved VM address space (unallocated)
JS JIT generated code 464K
JS VM register file 4096K
JS garbage collector 2264K
MALLOC 105.4M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=249 156K
Memory tag=35 2164K
OpenCL 20K
OpenGL GLSL 1424K
OpenGL GLSL (reserved) 128K reserved VM address space (unallocated)
SQLite page cache 480K
Stack 89.7M
VM_ALLOCATE 19.3M
__DATA 12.4M
__DATA/__OBJC 244K
__IMAGE 528K
__IMPORT 16K
__LINKEDIT 48.1M
__OBJC 6448K
__OBJC/__DATA 72K
__PAGEZERO 4K
__TEXT 210.5M
__UNICODE 544K
mapped file 228.1M
shared memory 648K
=========== =======
TOTAL 786.4M
TOTAL, minus reserved VM space 786.2M

Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 1.71f22
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.72.0-P2P
Bluetooth: Version 4.1.7f4 12974, 3 service, 21 devices, 3 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST3500418AS, 500.11 GB
Serial ATA Device: OPTIARC DVD RW AD-5690H
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x850b, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0xfa111000 / 6
USB Device: KODAK HERO 5.1 AiO, 0x040a (Eastman Kodak Company), 0x4064, 0xfa120000 / 5
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3

 

[Spawn_Dooley]

VM Regions Near 0xc534aa30:
CG shared images 00000000c0001000-00000000c0009000 [ 32K] rw-/rw- SM=SHM
-->
CG shared images 00000000c5f37000-00000000c5f3f000 [ 32K] rw-/rw- SM=SHM

Does CG shared images mean anything as it could be the culprit

 

[marcht]

It does not mean anything to me at this moment but I'll have a look and see if there are any apps or functions that might be relevant .

 

[marcht]

A little research on this seems to suggest that the CG might have something to do with Apple CoreGraphics. This in turn is apparently related to Colour Profiles which can be fixed according to the poster here https://discussions.apple.com/thread/4960062

It seems that one line of enquiry is to repair Colour Profiles. Crikey, am getting out of my depth...!

Do you think this is worth pursuing?

His / her error report includes the following - not quite the same but the CG thing seems to be involved here too.

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000024

VM Regions Near 0x24:

--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/iPhoto.app/Contents/MacOS/iPhoto

VM_ALLOCATE 0000000000001000-0000000000055000 [ 336K] ---/--- SM=NUL

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 com.apple.CoreGraphics 0x9678ec6c color_space_create_adobe_rgb_1998 + 28

1 com.apple.CoreGraphics 0x9666dd70 CGColorSpaceCreateAdobeRGB1998 + 32

2 com.apple.CoreGraphics 0x9642b46b CGColorSpaceCreateWithName + 652