iPhone 7 sharing videos by email

[LynnBoomer]

I am running iOS 13.2 - upgraded recently.
When I try to share a video by email from the Photos app, I have a problem. I see the video is preparing. But then instead of opening up the Mail app, my phone goes back to the home screen. This problem started when I upgraded to 13.1.3.
Please help. I miss this easy way to share videos!
Thank you!

 

[Cory Cooper]

Hello,

-It may just be processing...how long did you give it?
-How large is the video? They may be larger than your email provider's attachment size limit.
-Who is your email provider?

C

 

[LynnBoomer]

I have tried multiple short videos. Gmail is my provider. I never had problems before I updated my phone. In the past, after the video was done preparing, my mail app would automatically open with the video attached.
Thank you

 

[Cory Cooper]

Hmmm

Have you tried simply closing all apps, then powering off and powering on your iPhone?

C

 

[LynnBoomer]

Oh yes!! Does my question make sense?

 

[Cory Cooper]

Yes, it makes sense.

Do you have your Gmail account setup in the Mail app on the iPhone? If so, can you send and receive email that way?

C

 

[LynnBoomer]

Yes I do. And yes I can send and receive. I can attach videos in Gmail and send that way. Just more steps and I am lazy!

 

[Cory Cooper]

I just made a 5 second video and tried to send it via email in the iOS 13.2 Photos app. It never does...I hit the send button and the mail window closes without sending.

Will look into it further.

C

 

[Cory Cooper]

OK...it did finally send.

I will let you know if I find anything additional.

C

 

[LynnBoomer]

Thanks for trying!!

 

[Cory Cooper]

No worries.

How long is the video you are trying to share?

C

 

[LynnBoomer]

I have tried multiple videos. One is only 8 seconds long!!

 

[Cory Cooper]

OK...

Are you sending them via Wi-Fi or cellular?

C

 

[LynnBoomer]

Cellular - Sprint. But I just tried with Wi-Fi. No luck........ It is like the upgrades just took that feature away!

 

[Cory Cooper]

Hmmm...it does seem that way, but it works on my iPhone 6s running 13.2. 13.2.2 was just released...maybe try updating to that?

C