HP P1102w Printer


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Cory Cooper

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Hello,
  • Is it an OEM HP toner cartridge?
  • Did you shake the cartridge and remove the plastic shipping strip per the instructions before installing it?
  • Did you check to see if there is any toner loose that may be blocking the sensor?
  • Have you tried powering off the printer, then back on?
C
 
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• No
• Yes
• Yes
• Many times
Also reinserted the printer driver and reset the printer preferences to load new driver.
 

Cory Cooper

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OK, thanks.

Sounds like you did everything correctly. It may just be an issue with the third-party cartridge. You may need to contact the vendor that made the cartridge or HP support.

C
 
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HP support isn't going to support a third-party cartridge. They're not even very good at supporting their own equipment.
I'll just have to write it off and go back to a previous supplier whose cartridge did work. Thanks anyway.
 

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