Hello there

[Sam]

I'm a new Mac OS X user and now that my technitian daughter has moved away I want to be able to use FaceTime with her. I try to sign in and I get the message: Couldn't sign in, check internet connection and try again. I'm so afraid to do anything to the computer so I froze there. Any suggestions?

 

[Kaveman]

You are signing in with a valid Apple ID?
You are connected to the Internet?

 

[Sam]

Yes I am signed in with my apple ID and on the internet.

 

[Kaveman]

In FaceTime Preferences check that FaceTime is ON and you have a nice blue tick beside your email address.

Has this worked before?

 

[Sam]

Actually the preferences is grayed out! No it hasn't worked before , I'm completely new to this!

 

[Kaveman]

http://support.apple.com/kb/TS3970
also quit Messages or iChat

I would start with deleting the com.apple.facetime.bag.plist item

To do this you need to be in the Finder > Go Menu > Go to Folder and type ~/Library/Preferences into the Dialogue box that appears.

Find the File and Drag it to the Trash.

Restart FaceTime (it will recreate the .plist)

 

[Sam]

com.apple.facetime.bag.plist, was no there

 

[Spawn_Dooley]

com.apple.facetime.bag.plist, was no there

Can you see com.apple.FaceTime.plist there at all, Sam?

What OS version are you on? Lion 10.7.x or Mountain Lion 10.8.x ?

If you're not sure, go to the Apple icon in the upper left corner () and select "About This Mac" and you will find the info in the window that opens ...

 

[Sam]

OS 10.7.5. No the com.apple.FaceTime.plist is not there at all.

 

[oldscribe]

Hi OP,

Try this
Go into the folder /Applications/FaceTime.app/Contents/LaunchAgents
Copy the two files "com.apple.apsd-ft.plist" and "com.apple.imagent.plist"
and place them in your LaunchAgents folder located in your Library folder.
Now open FT and log in.



If by chance you still have issues which i hope you dont then you could try this.
Change the Permissions on ~/Library/LaunchAgent to RW.
Hope this helps.

 

[Kaveman]

That's an interesting fix, hope it works.

Does Messages also have a problem.

 

[Sam]

I don't use messages

 

[Kaveman]

It uses the same login server as FaceTime so perhaps you could try to set up Messages to see if its a problem with access or local to your Mac.

 

[Spawn_Dooley]

Strange that the FaceTime plist file isn't being created!