External WD Passport Hardrive won't mount

Discussion in 'Mac OS X' started by kim hollamby, Oct 10, 2017.

  1. kim hollamby

    kim hollamby New Member

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    Hi folks,

    I have a WD Passport 2TB external hard drive that won't mount on my iMac. It is full of Final Cut Libraries.
    I have just bought Disk Warrior ($135) but it says the disc won't mount.

    I have sent a tech question to support and am waiting to hear back.

    I have also tried the demo version of Data Rescue 4 but that won't show the files so I don't feel like spending another $100.

    Any idea what else I can try please?

    many thanks ,Kim
     
    Last edited: Oct 10, 2017
    kim hollamby, Oct 10, 2017
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  2. kim hollamby

    kim hollamby New Member

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    Anyone??
     
    kim hollamby, Oct 10, 2017
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  3. kim hollamby

    Cory Cooper Moderator

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    Hello,

    -Which model iMac?
    -Which version of OS X?
    -Which exact model is the WD Passport - desktop with AC adapter, or portable with no power?
    -Do you happen to know how it is formatted?
    -Does the drive make any noises - whirring, clicking, beeping?
    -Does it mount on other Macs?

    C
     
    Cory Cooper, Oct 10, 2017
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  4. kim hollamby

    kim hollamby New Member

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    iMac 27" Late 2013
    OSX 10.12.6
    WD - Portable with no power
    Formatted - journaled for Mac
    No noise, white light flashing
    Won't mount on other laptop or iMac.

    Thanks for any help
     
    kim hollamby, Oct 10, 2017
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  5. kim hollamby

    Cory Cooper Moderator

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    OK, thanks.

    Many times when there is a consistent flashing pattern on hard drive LEDs, it means the drive is in a failure state, especially when they won't mount. Most of the time there is either a clicking, or a very faint buzz/beeping sound.

    Sometimes, you can remove the hard drive and install it in another enclosure, as it is just the board inside the enclosure that has failed. But, most of the time, it is the drive mechanism itself.

    It would be hard to diagnose further without being able to handle it in person.

    C
     
    Cory Cooper, Oct 10, 2017
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  6. kim hollamby

    kim hollamby New Member

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    Thanks,
    Any idea how I retrieve the data from it, and if I erased it, does the hard drive
    now go in the bin? i.e. no good.
     
    kim hollamby, Oct 10, 2017
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  7. kim hollamby

    honestone VIP Member

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    Does the WD drive have more than one port? If so, try connecting to another port on the drive, and another port on your Mac.

    However, given that Disk Warrior (the best disk maintenance/repair product available) could not mount it, the issue could be serious. But, try using different ports.
     
    honestone, Oct 10, 2017
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