- Joined
- Nov 26, 2010
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1. There is NO guarantee that a broken screen will be covered by AppleCare, you can read whats covered in the AppleCare agreement. In fact it may we be one of the things expressly excluded, you would be surprised at what is not covers. The AppleCare service staff decide when things are in the gray areas, the nicer/friendlier/calmer/more reasonable you are the more likely you are to receive a favourable outcome. In many cases staff are currently way overstressed so the more aware you are of their situation the better it will go for you. This is basic human relationships.
No. Its way beyond doing anything to help. Again the longer you leave this the less urgency you can expect from Apple. But once it is logged with Apple that should go onto your service record, and this travels with the computer. So again you don't want an angry person logging that it has been broken and is not covered, in France as that will travel back to the US with the Mac. And then looks bad if you try and "put one over" the US staff.
What you should have done, and may be still possible, is telephone AppleCare in the US. Talk to them, calmly explain what has happened, find out what is on your AppleCare record, and see what they can do to help.
I would always recommend purchasing extended AppleCare, not that this is an option now. But again it shows the staff dealing with your problems that you have made a commitment to AppleCare and support you expect from the AppleCare staff.
No. Its way beyond doing anything to help. Again the longer you leave this the less urgency you can expect from Apple. But once it is logged with Apple that should go onto your service record, and this travels with the computer. So again you don't want an angry person logging that it has been broken and is not covered, in France as that will travel back to the US with the Mac. And then looks bad if you try and "put one over" the US staff.
What you should have done, and may be still possible, is telephone AppleCare in the US. Talk to them, calmly explain what has happened, find out what is on your AppleCare record, and see what they can do to help.
I would always recommend purchasing extended AppleCare, not that this is an option now. But again it shows the staff dealing with your problems that you have made a commitment to AppleCare and support you expect from the AppleCare staff.