Contacts crashes

[Kudzu]

Contacts Version 13.0 (2452.7.1), Imac OS 11.6.8 (20G730), 48 RAM- crashes.
I cannot make additions or changes. It will boot, but the crashes.
I have reloaded OS several times. Same result.

I works fine on Iphone 7 and Ipad 12".

Suggestions????

 

[Cory Cooper]

Hello,

We sincerely apologize for the lack of response so far. I have deleted your duplicate post from Tuesday.

• Which exact model is the iMac?
• Do you have a current Time Machine or other backup of your data?
• Do you mean you have erased and reinstalled macOS Big Sur, or just installed over the top?
• Have you tried unchecking Contacts in  > System Preferences... > Apple ID > iCloud > Contacts?
• Does any other application crash or are you having any other issues?

C

 

[Kudzu]

1-
Model Identifier: iMac19,1
Processor Name: 6-Core Intel Core i5
Processor Speed: 3 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 9 MB
Memory: 48 GB
System Firmware Version: 1731.140.1.0.0

2- Yes to current Time Machine

3-
>>>Turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.

select Reinstall macOS from the utilities window in macOS Recovery, then click Continue and follow the onscreen instructions.

4-
>> Unchecked Contacts in iCloud. I got to the point of saving the contact and it crashed.

5- >> No other app has an issue

 

[Cory Cooper]

OK, thanks.

That is an iMac (Retina 5K, 27-inch, 2019) and you have only reinstalled over the top of the current macOS installation. I see you have added RAM, have you tried removing it and leaving on the Apple RAM that came with it installed?

If your contacts are all viewable on icloud.com and on your iPhone and iPad, when you go to uncheck iCloud > Contacts on your iMac choose not to save them. See if that allows them to be removed without crashing.

C

 

[Kudzu]

- [ ] Have not removed extra ram. Will try that.
- [ ] Contacts is fine @ iCloud.com and on phone / pad.

FYI, extra RAM is Crucible.

 

[Kudzu]

Removed RAM.... much better, but then this AM contacts crashed. I just rebooted and it seems OK....we'll see.

How can I check onboard RAM?
Is there a way to know which set is problematic?

 

[Cory Cooper]

Hi,

OK, glad it helped a little.

I am not sure if Apple Diagnostics will fully test third-party RAM, but you could try. There are a few third-party utilities that will run full diagnostics on RAM, such as TechTool Pro and Atomic from Micromat.

You can also manually add sticks/pairs back in and see when the crash happens, but that is a slow and tedious process.

C

 

[Kudzu]

I got with Crucible and they are sending me a new set of RAM...Lifetime warranty...
I appreciate your help!!

 

[Cory Cooper]

Hi,

Excellent...definitely let us know if you have additional issues.

Be well!

 

[Kudzu]

Took the 36 RAM out...Contacts seemed OK/
Just ran Apple Diagnostics and it showed CODE ADP000.
NO ISSUES.
Rebooted and Contacts is back to crashing. It I try to drag contact into the left column, it crashes.
I ran test with nothing connected to the iMac, just power.
Runs fine on iCloud.
Suggestions????

 

[Kudzu]

Crucial replaced the 32 RAM. Put new ram in and Imac is now happy.... Sadly, this is the 2nd time this has happened...

 

[Cory Cooper]

Hi,

Glad that seems to have resolved it.

RAM very rarely fails after the initial 30 days of use, unless there is an outside influence such as a power surge, liquid/static/physical damage to the Mac, or the logic board itself goes.

Fingers crossed,

C

 

[Kudzu]

System in on UPS, 1500w.

 

[Kudzu]

CONTACTS is back to crashing... basically non-usable..
Works fine on Ipad and phone- not on iMac.

Suggestions?
>>>>>

Process: Contacts [18035]
Path: /System/Applications/Contacts.app/Contents/MacOS/Contacts
Identifier: com.apple.AddressBook
Version: 13.0 (2452.7.1)
Build Info: AddressBook_executables-2452007001000000~8
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Contacts [18035]
User ID: 501

Date/Time: 2022-11-07 08:13:22.391 -0500
OS Version: macOS 11.7.1 (20G918)
Report Version: 12


ystem Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [18035]

Application Specific Information:
dyld3 mode
Performing @selector(buttonPressed from sender _NSAlertButton 0x7fba6e576540

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreData 0x00007fff25d4f761 -[NSManagedObjectContext save:] + 4913
1 com.apple.AddressBook.core 0x00007fff308a33fa -[ABManagedObjectContext save:] + 450
2 com.apple.AddressBook.core 0x00007fff308f195a -[ABAddressBook nts_SaveWithOptions:error:] + 1581
3 com.apple.AddressBook.core 0x00007fff308f11d2 -[ABAddressBook saveWithOptions:error:] + 135
4 com.apple.AddressBook.core 0x00007fff3089ec83 -[ABAddressBook runWithDisabledUndoRegistration:] + 32
5 com.apple.AddressBook.framework 0x00007fff416bbcc6 -[ABAddressBookCommandExecutionPolicy runWithBlock:] + 91
6 com.apple.AddressBook.framework 0x00007fff416bbbb8 -[ABCommandExecutor runPolicyForCommand:withCommandSelector:] + 102
7 com.apple.AddressBook.framework 0x00007fff416bbb16 -[ABCommandExecutor visitUndoableCommand:] + 33
8 com.apple.AddressBook.core 0x00007fff308b711b -[ABBookUndoableCommand visit:] + 94
9 com.apple.AddressBook 0x00000001085251e8 0x1084c3000 + 401896
10 com.apple.AddressBook.framework 0x00007fff416c8ab0 __36-[ABAlert beginSheetModalForWindow:]_block_invoke + 36
11 com.apple.AppKit 0x00007fff232d80df __54-[NSAlert beginSheetModalForWindow:completionHandler:]_block_invoke_2 + 22
12 com.apple.AppKit 0x00007fff2373f68f NSWindowEndWindowModalSession + 388
13 com.apple.AppKit 0x00007fff230a5c0b -[NSApplication(NSResponder) sendAction:to:from:] + 288
14 com.apple.AppKit 0x00007fff230a5aaf -[NSControl sendAction:to:] + 86
15 com.apple.AppKit 0x00007fff230a59e1 __26-[NSCell _sendActionFrom:]_block_invoke + 131
16 com.apple.AppKit 0x00007fff230a58e8 -[NSCell _sendActionFrom:] + 171
17 com.apple.AppKit 0x00007fff230a582e -[NSButtonCell _sendActionFrom:] + 96
18 com.apple.AppKit 0x00007fff230a2917 NSControlTrackMouse + 1820
19 com.apple.AppKit 0x00007fff230a21d3 -[NSCell trackMouse:inRectfView:untilMouseUp:] + 130
20 com.apple.AppKit 0x00007fff230a209a -[NSButtonCell trackMouse:inRectfView:untilMouseUp:] + 697
21 com.apple.AppKit 0x00007fff230a13c2 -[NSControl mouseDown:] + 722
22 com.apple.AppKit 0x00007fff2309f7ae -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 4961
23 com.apple.AppKit 0x00007fff2300efc8 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 2594
24 com.apple.AppKit 0x00007fff2300e386 -[NSWindow(NSEventRouting) sendEvent:] + 347
25 com.apple.AppKit 0x00007fff2300c794 -[NSApplication(NSEvent) sendEvent:] + 352
26 com.apple.AppKit 0x00007fff232e5531 -[NSApplication _handleEvent:] + 65
27 com.apple.AppKit 0x00007fff22e7562e -[NSApplication run] + 623
28 com.apple.AppKit 0x00007fff22e4980c NSApplicationMain + 816
29 libdyld.dylib 0x00007fff205a0f3d start + 1

etc for pages---

 

[Kudzu]

Calendar is also now not showing any appointments...
It takes some time to UPDATE CALENDARS- then no appointments show. Not every holidays..

 

[Kudzu]

Restore Calendar only show two dates and both are only 2 & 5 days back. I need to go back further.

Or, is there a way to transfer from my iphone?

 

[Kudzu]

Fighting this for some time....Think I found solution.. from https://www.mac-forums.com/threads/contacts-crashes-when-searching.329986/
Back up all data.
If you use iCloud, uncheck the box marked Contacts in the iCloud preference pane.
From the list of groups on the left side of the Contacts window, select All Contacts. From the menu bar, select
File ▹ Export ▹ Export vCard
Save the exported contacts to the Desktop, then quit Contacts.
Triple-click the text on the line below to select it, then copy it to the Clipboard (command-C):
~/Library/Application Support/AddressBook
In the Finder, select
Go ▹ Go to Folder
from the menu bar, paste into the box that opens (command-V), and press return.
A Finder window will open with a folder selected. Move the selected folder to the Desktop, leaving the window open for now.
Launch Contacts. Your contacts will be gone. From the menu bar, select
File ▹ Import
and import from the file you exported above. Your contacts will reappear.
Re-enable Contacts in the iCloud preference pane, if you disabled it earlier. Test. If the issue is resolved, delete the AddressBook folder and the vCard file on the Desktop and close the open folder window.