can't login


devon

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i log on as normal , after 10 seconds it go back to log in, only start in safe mode
also tried
reinstalling?

i know i got, win. trojan.dialer and win.lrcbot.netol in there somewhere

also tried
reinstalling?
 
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Cory Cooper

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Hello and welcome.

Sounds like OS X is corrupted, or the hard drive is almost full.

-Which version of OS X?
-How much free space is left on the hard drive?
-Normally win.trojan.dialer and win.ircbot.netol are Windows viruses - do you have Windows installed in Boot Camp or Parallels/Fusion?

You could try to startup in safe mode, then download, install, and run Malwarebytes Anti-Malware for Mac to remove any malware, then restart.

C
 

devon

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hi
its mac os sierra
space is ok
MALWAREBYTES ANTI-MALWARE try that

do not have
Windows installed in Boot Camp
do you think i should ring apple
 

devon

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is this any help to you with my ,i log on as normal , after 10 seconds it go back to log in, only start in safe mode
Crashed Thread: 3 Dispatch queue: com.apple.NSXPCConnection.user.809
 

Cory Cooper

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No, that doesn't pertain to your issue.

It really sounds like low disk space or a corrupted OS X install. You stated hard drive space is OK...how much is that?

C
 

devon

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No, that doesn't pertain to your issue.

It really sounds like low disk space or a corrupted OS X install. You stated hard drive space is OK...how much is that?

C
hi
1TB sata disk untitled 962.67 GB available of 998.98 GB
 
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Cory Cooper

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OK, that looks fine then. You may want to visit an Apple Store in person if possible. It may be long and drawn out to give you the steps to correct the issue here.

Do you have a Time Machine or other backup? If so, you could startup to the Recovery partition and reinstall macOS Sierra over the top of your current install. That may fix the login issue without deleting anything or messing with the Boot Camp/Windows partition.

C
 

devon

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hi thanks for your help with this i also found this,

problems were found with partition map which might prevent booting
 

Cory Cooper

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No worries...yes, that could definitely cause startup/login issues.

Maybe you could try booting to the Recovery partition and running Disk Utility there to repair those issues?

C
 
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devon

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hi
do you think it would be ok if i went back to
factory settings
 

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