Can't login after updating to Mojave

[nicnic344]

Hi everyone,

I updated my MacBook Air (Early 2015) from High Sierra to the latest Mojave OS the other day and have encountered this issue ever since.

Once the update installed and the computer restarted it didn't recognise my login anymore. I have attached a few images of the screen that is coming up every time I turn on the computer. When I type in my password it doesn't recognise it and it won't let me reset it or do anything else. It's like my user has been deleted and this alternate one has been created. I can't get past any of these screens. I've tried to reset my password, use my current password etc.

I've tried to boot the system in recovery mode as well but it doesn't seem to be working.

Any help would be greatly appreciated as I don't know how to fix this problem.

Thanks!

 

[Cory Cooper]

Hello and welcome.

The third screenshot you attached shows the FileVault icon. It seems that you were running FileVault before the upgrade, and it may have become corrupted. That would be why there are no users installed and your password isn't being recognized.

Do you remember enabling FileVault and creating a recovery key for it?

C

 

[nicnic344]

Hello and welcome.

The third screenshot you attached shows the FileVault icon. It seems that you were running FileVault before the upgrade, and it may have become corrupted. That would be why there are no users installed and your password isn't being recognized.

Do you remember enabling FileVault and creating a recovery key for it?

C

Thanks for the response.

Unfortunately, I don't remember enabling FileVault and I'm actually not familiar with the program itself.

 

[Cory Cooper]

No worries.

Well, it might not be a bad idea to visit a Genius Bar at an Apple Store to discuss what steps you can take.

Hopefully you have a Time Machine or other backup of your data.

Let us know how it goes,

C