Can't login after updating to Mojave

Joined
Jan 19, 2019
Messages
2
Reaction score
0
Hi everyone,

I updated my MacBook Air (Early 2015) from High Sierra to the latest Mojave OS the other day and have encountered this issue ever since.

Once the update installed and the computer restarted it didn't recognise my login anymore. I have attached a few images of the screen that is coming up every time I turn on the computer. When I type in my password it doesn't recognise it and it won't let me reset it or do anything else. It's like my user has been deleted and this alternate one has been created. I can't get past any of these screens. I've tried to reset my password, use my current password etc.

I've tried to boot the system in recovery mode as well but it doesn't seem to be working.

Any help would be greatly appreciated as I don't know how to fix this problem.

Thanks!
 

Attachments

  • 50395160_236834303874556_3801984945400840192_n.jpg
    50395160_236834303874556_3801984945400840192_n.jpg
    289.3 KB · Views: 273
  • 50267725_779657335708378_1667337369805651968_n.jpg
    50267725_779657335708378_1667337369805651968_n.jpg
    153.8 KB · Views: 282
  • 50154999_2260715313993142_6473794245231640576_n.jpg
    50154999_2260715313993142_6473794245231640576_n.jpg
    151.9 KB · Views: 278

Cory Cooper

Moderator
Joined
May 19, 2004
Messages
11,102
Reaction score
492
Hello and welcome.

The third screenshot you attached shows the FileVault icon. It seems that you were running FileVault before the upgrade, and it may have become corrupted. That would be why there are no users installed and your password isn't being recognized.

Do you remember enabling FileVault and creating a recovery key for it?

C
 
Joined
Jan 19, 2019
Messages
2
Reaction score
0
Hello and welcome.

The third screenshot you attached shows the FileVault icon. It seems that you were running FileVault before the upgrade, and it may have become corrupted. That would be why there are no users installed and your password isn't being recognized.

Do you remember enabling FileVault and creating a recovery key for it?

C

Thanks for the response.

Unfortunately, I don't remember enabling FileVault and I'm actually not familiar with the program itself.
 

Cory Cooper

Moderator
Joined
May 19, 2004
Messages
11,102
Reaction score
492
No worries.

Well, it might not be a bad idea to visit a Genius Bar at an Apple Store to discuss what steps you can take.

Hopefully you have a Time Machine or other backup of your data.

Let us know how it goes,

C
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top