SOLVED Problem with apple mail on macbook pro


Steve Hope

New Member
Joined
Feb 10, 2018
Messages
51
Reaction score
1
Hi all, new problem with mail. The last several emails I tried to send did not but worse, they would flash on the screen for a fraction of a second every few seconds as long as the program is open. Closing the program and re-opening stops the flashing email until I write another one then same thing, mail does not send but flashes on screen until I close the app. I installed Mojave months ago but only now having this issue. Thanks.
Using Mojave 10.14.1 on late 2015 MacBook pro 13 retina.
 

honestone

New Member
Joined
Sep 17, 2014
Messages
4,855
Reaction score
237
Mojave is actually now at V10.14.2, and V10.14.3 is in beta testing. You can get the OS 10.14.2 Combo Updater from here:

https://support.apple.com/kb/DL1987?locale=en_US

Not sure if that will resolve your issues, but it's worth a try.

Also, you can download and run Malwarebytes:

https://www.malwarebytes.com/mac/

Also, it might be good to download and run ClamXAV with their free trial:

https://www.clamxav.com/

Seems baffling that a number of users who visit these forums have issues with Apple's Mail program, and Safari. Myself I use Thunderbird for my EMails, and Google Chrome, and I rarely (if ever) have issues. I had been using High Sierra (OS 10.13.6), but just recently upgraded (via a clean installation) to Mojave V10.14.2, Everything is running smoothly.
 
Ad

Advertisements

Steve Hope

New Member
Joined
Feb 10, 2018
Messages
51
Reaction score
1
It appears to be unresolvable. I updated Mohave and tried to send a piece of email from apple mail to a known address but still get the same issue; mail is not sent, page flashes for a fraction of a second then reverts back to mail page and repeats without end until I quit the apple mail program. Guess I am limited to using Gmail now but on that side, since it is not my "primary" mail program, it does not receive all my email, only apple mail does. Somethings suck but we live on.
 

Steve Hope

New Member
Joined
Feb 10, 2018
Messages
51
Reaction score
1
No matter which log in address is tried, mail doctor always says "log-in failed". Thats new.
 

Steve Hope

New Member
Joined
Feb 10, 2018
Messages
51
Reaction score
1
Seems like all log-ins are failing from my new address at gmail but I cannot remove the old at yahoo address. Any ideas? Thanks.
 

honestone

New Member
Joined
Sep 17, 2014
Messages
4,855
Reaction score
237
Do you have to use Apple's Mail program? I mean with all the issues you are having, it might be best to move to another one that works. Once again I state that it is so, so perplexing a number of folks have issues with Apple's Mail program. Yet for all the other ones available (Thunderbird, Outlook 2011, Outlook 2016, etc.), there are rarely any reports of issues.

Did you try and use Malwarebytes and ClamXAv? Also, do you regularly perform disk cleanup/maintenance/repairs? And do you have deleted EMails in Mail permanently removed?
 

Steve Hope

New Member
Joined
Feb 10, 2018
Messages
51
Reaction score
1
I use Gmail but cannot get that to be my primary . Some mail does not go to Gmail but it always goes to apple mail. Sending mail from apple mail is my problem so I will have to use only Gmail to send.
 

honestone

New Member
Joined
Sep 17, 2014
Messages
4,855
Reaction score
237
Why not try another EMail "client" like Thunderbird, instead of Apple's Mail program? That is the one I started using since late August after having an issue with Outlook 2016. I have never used Apple's Mail program at all, preferring to use a third party product. And in each case, I always configured such software to work with my ISP for my primary EMail processing.

I also have Gmail and Hotmail "accounts", but I access them through my browser. And I have not configured either of them to work with the ISP (not even sure how to do that). As it is, I would never want to, as too much junk/spam mail makes its way through either of them.
 
Ad

Advertisements

Steve Hope

New Member
Joined
Feb 10, 2018
Messages
51
Reaction score
1
OK, I loaded Thunderbird and all seems ok. Thanks for the advice. I am not sure yet if it has become my "default" email program, it did not ask me that though the Thunderbird instructions showed it would.

///Did you try and use Malwarebytes and ClamXAv? Also, do you regularly perform disk cleanup/maintenance/repairs? And do you have deleted EMails in Mail permanently removed?///

Did not yet but will. As for permanently removing emails deleted, I will have to check with Thunderbird to see if that is happening. Thanks.
 

honestone

New Member
Joined
Sep 17, 2014
Messages
4,855
Reaction score
237
First, to configure Thunderbird for the settings of your ISP, click on the "Tools" Menu heading, then select "Account Settings".

Secondly, did you import all your EMails into Thunderbird?

Third, to permanently remove deleted EMails, when you delete an EMail, it gets moved to your Trash folder. Click on the Trash folder, click on one of the deleted EMails, and then press Command-A. That will do a select all. Finally, right click on the Trash icon, and then choose "Empty Trash". That will permanently remove all the selected Deleted EMails.
 

Steve Hope

New Member
Joined
Feb 10, 2018
Messages
51
Reaction score
1
When I delete from Thunderbird, non of the files go to the trash bin. They seem to just go away.
At least out of Thunderbird.
 

honestone

New Member
Joined
Sep 17, 2014
Messages
4,855
Reaction score
237
Is you EMail account with your ISP set up as an IMAP account, or as a POP account? To determine that, navigate to the Tools menu, and then click on Account Settings. You will then see a list of various "features". Click on "Server settings", and on the screen that appears, the first one says "Server Type:". Mine says IMAP Mail Server". The other type of such an account is POP.

The way that is determined is by the Server Name you entered in the Server Name Field, and you get that from your ISP. Mine says "imap.comcast.net".
 

Steve Hope

New Member
Joined
Feb 10, 2018
Messages
51
Reaction score
1
Just looked, it is indeed set as imap; "imap.gmail.com" and "imap mail server".
 
Ad

Advertisements

honestone

New Member
Joined
Sep 17, 2014
Messages
4,855
Reaction score
237
OK, under Server Settings, about 1/2 way down, you'll see a section entitled "Server Settings", and under that are some settings. One of them says "When I delete a message", and under that are 3 of them. I actually have the first one checked, and in the associated "box", I designated the specific Trash folder where the deleted EMails are sent. But, note that third choice, "Remove it immediately". That one could work, but potentially risky, as maybe you did not really mean to delete an incoming EMail.

Which one is checked for you? Also, I do not use GMail, as Comcast is my ISP, and that is where I receive my primary EMails. (I do have hotmail and gmail accounts, but I access them through my browser).
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top