non-support at Apple

[George Davidson]

I cannot sign onto the support communities at Apple without receiving the below message. When I visit the main page as directed it brings me right back to the same page below. There is NO WAY to contact Apple unless you are under warranty. Stupid.
Looking for something in Apple Support Communities?
The page you tried was not found. You may have used an outdated link or may have typed the address (URL) incorrectly.

Please visit the main page of Apple Support Communities for links to discussion areas.

 

[oldscribe]

Hi,


Must be Apple ID or password, just tried your link and as you can see I'm signed in.

 

[George Davidson]

Used my Apple ID and password but still locked out.

 

[oldscribe]

Hi,

Think you must contact Apple and ask for assistance, give them as much info as you can.
Re when you last logged in ok on what device or Mac.

EDIT:

Just a thought can you log in to iTunes ok or have you the same issue.

 

[George Davidson]

I haven't tried the iTunes. There is no way to call Apple if your machine is past 90 days without their trying to sell you on paying.

 

[oldscribe]

Hi,

Try iTunes first, then this link if no success.
http://support.apple.com/kb/HT5625?viewlocale=en_US

 

[George Davidson]

Hi,

Try iTunes first, then this link if no success.
http://support.apple.com/kb/HT5625?viewlocale=en_US

I reset password that did the trick.

 

[oldscribe]

Hi,

Good news indeed

 

[Kaveman]

If you read your AppleCare document you will see that there is only free telephone support for 90days. This is not new, I'm sure it's been like this for the last 15years. If you require additional telephone support you can purchase Extended AppleCare for a small amount, this will extend the Telephone Support to 3years from the product purchase date, again this has been available for a long time.

I strongly recommend purchasing Extended AppleCare as it also extends your hardware warranty as well. YMMV

 

[Spawn_Dooley]

On the topic of warranty, only just found out about this from our son the other day ...

Apple's Australian stores will now fix faulty iPhones, iPads and Macs under warranty if they were purchased in the past two years - but don't expect the company's staff to tell you about it.

 

[Kaveman]

Yes, but you still don't get free telephone support past 3 months.

 

[George Davidson]

If you read your AppleCare document you will see that there is only free telephone support for 90days. This is not new, I'm sure it's been like this for the last 15years. If you require additional telephone support you can purchase Extended AppleCare for a small amount, this will extend the Telephone Support to 3years from the product purchase date, again this has been available for a long time.

I strongly recommend purchasing Extended AppleCare as it also extends your hardware warranty as well. YMMV

Thank you. I will investigate the extended support.