My MacBook Pro keeps restarting and shutting down because of a problem

[Mollie]

The track pad locks up and then it either shuts down or restarts

It usually happens when I'm browsing the internet (doesn't matter what browser) but can happen other times as well but these are less common
I've read a few things online but none seem to help

Please help i will be eternally grateful





Anonymous UUID: EF7B7C6C-6F8D-7D2F-E244-9731F5831F26



Wed Sep 9 15:05:58 2015



*** Panic Report ***

panic(cpu 2 caller 0xffffff8002a16df2): Kernel trap at 0xffffff7f84959afd, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x0000000101dd9000, CR3: 0x0000000459e6203d, CR4: 0x00000000001627e0

RAX: 0xff6eff7f84a0f330, RBX: 0xffffff802418d000, RCX: 0x0000000003000000, RDX: 0x0000000000000000

RSP: 0xffffff8200ecbaa0, RBP: 0xffffff8200ecbad0, RSI: 0xffffff7f84970fe1, RDI: 0xffffff802418d000

R8: 0xffffff8200ecbaf4, R9: 0xffffff8200ecbaf8, R10: 0xffffff7f84959ab8, R11: 0x0000000000000000

R12: 0xffffff8027574000, R13: 0xffffff8027574000, R14: 0x0000000000000010, R15: 0xffffff8200ecbaf0

RFL: 0x0000000000010246, RIP: 0xffffff7f84959afd, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000101dd9000, Error code: 0x0000000000000000, Fault CPU: 0x2



Backtrace (CPU 2), Frame : Return Address

0xffffff81e2845e10 : 0xffffff800292ad21

0xffffff81e2845e90 : 0xffffff8002a16df2

0xffffff81e2846050 : 0xffffff8002a33ca3

0xffffff81e2846070 : 0xffffff7f84959afd

0xffffff8200ecbad0 : 0xffffff8002eff3cc

0xffffff8200ecbb60 : 0xffffff8002f01523

0xffffff8200ecbbc0 : 0xffffff8002efed83

0xffffff8200ecbd00 : 0xffffff80029e1307

0xffffff8200ecbe10 : 0xffffff800292ef8c

0xffffff8200ecbe40 : 0xffffff80029139f3

0xffffff8200ecbe90 : 0xffffff800292429d

0xffffff8200ecbf10 : 0xffffff8002a0231a

0xffffff8200ecbfb0 : 0xffffff8002a344c6

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8C0]@0xffffff7f84938000->0xffffff7f849a6fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff7f83124000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0xffffff7f83a32000



BSD process name corresponding to current thread: WindowServer



Mac OS version:

14F27



Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

Kernel slide: 0x0000000002600000

Kernel text base: 0xffffff8002800000

__HIB text base: 0xffffff8002700000

System model name: MacBookPro11,5 (Mac-06F11F11946D27C5)



System uptime in nanoseconds: 7779884932

last loaded kext at 4005537211: com.avg.Antivirus.OnAccess.kext 2015.0 (addr 0xffffff7f85e3b000, size 32768)

loaded kexts:

com.avg.Antivirus.OnAccess.kext 2015.0

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.19.6

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleTopCaseHIDEventDriver 67

com.apple.driver.AppleUSBTopCaseDriver 67

com.apple.driver.AppleOSXWatchdog 1

com.apple.iokit.IOBluetoothUSBDFU 4.3.6f3

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.driver.AppleHDAHardwareConfigDriver 272.18.1

com.apple.driver.AppleHDA 272.18.1

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleUSBCardReader 3.5.5

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.kext.AMDFramebuffer 1.3.2

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.AMDRadeonX4000 1.3.2

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleUSBCDC 4.3.3b1

com.apple.driver.AppleIntelHD5000Graphics 10.0.6

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleCameraInterface 5.36.0

com.apple.driver.AppleMuxControl 3.10.25

com.apple.kext.AMD7000Controller 1.3.2

com.apple.driver.AppleIntelFramebufferAzul 10.0.6

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.CoreStorageFsck 471.30.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.iokit.IOAHCIPassThrough 1.0.3

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.kext.triggers 1.0

com.apple.driver.AppleHIDKeyboard 176.2

com.apple.driver.AppleMultitouchDriver 264.6

com.apple.iokit.IOUSBHIDDriverPM 710.4.7

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.DspFuncLib 272.18.1

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleHDAController 272.18.1

com.apple.iokit.IOHDAFamily 272.18.1

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleThunderboltEDMSink 4.0.3

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleGraphicsControl 3.10.25

com.apple.kext.AMDSupport 1.3.2

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro11,5, BootROM MBP114.0172.B04, 4 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 2.30f2

Graphics: AMD Radeon R9 M370X, AMD Radeon R9 M370X, PCIe, 2048 MB

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0512G, 500.28 GB

USB Device: Internal Memory Card Reader

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

USB Device: USB Receiver

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

 

[Cory Cooper]

Hello and welcome.

From your panic log, I get the following:

MacBook Pro (Retina, 15-inch, Mid 2015)
Mac OS X Yosemite 10.10.5 (14F27)

There can be many things that cause kernel panics - software and hardware.

-Did you migrate your data to the MBP from an older Mac?
-Are you running any other third-party software like MacKeeper, CleanMyMac, etc.? I see AVG anti-virus...you could try uninstalling that, as it can cause kernel panics/shut downs.
-When did this issue begin - after an install or update?

C

 

[Mollie]

I haven't migrated from an old mac
I'm not running any third party software like you mentioned - I uninstalled avg but that hasn't changed anything

This issue began about 4 days into getting my mac, there were a few updates from apple when i first started it up and i did upgrade to Yosemite but the problem had already been happening before the Yosemite update

Thanks for helping

 

[honestone]

Cory is definitely a valuable resource, and he has helped numerous folks out with issues. I have a couple of additional thoughts.

First, are you making any kind of backup to an external device?

Secondly, it seems like your machine is not very old. When did you purchase it?

Third, if you have nothing "critical" on your machine, and you are making backups, it might be best if you "start" from scratch to try and resolve the issue. There is an invisible Recovery partition on your machine, and it is possible to start from there. But, we need the answers to the questions I stated before going any further.

Finally, for future reference, when possible, it is best to install applications/updates on your own.

 

[Mollie]

I'm not making any back up at the moment, but I could if i needed to - I don't really have a lot i need to back up as the mac is so new and I haven't transferred many of my documents over yet. It was purchased it on the 24th of August
I wouldn't mind 'starting from scratch' if it meant this would stop
Thank you