More and more often my Finder gets stuck spinning an IOS device.

[Howard Brazee]

It doesn't happen all of the time, but more often than ever, my Finder gets stuck spinning an IOS device. I can't shut down my Catalina iMac when that happens. Killing the Finder doesn't help. Moving my phone to the other room doesn't help. Shutting the phone down *does* help.

Booting to safe mode doesn't change anything. My iPhone or iPad can be plugged into my iMac, but don't have to be. When I was backing up to my Mac, I got into a loop earlier today of it asking for my password, having me type in my passcode on my phone, and it rejecting my password. Same thing happened after I turned my Mac off and on, so I switched back to backing up with the cloud.

But it's been spinning for 2 hours, and I imagine will continue.

I bought two new cords in case my old cords were defective.

What should I look at next?

 

[Cory Cooper]

Hi,

I assume this is related to your other post.

What do you mean "gets stuck spinning an iOS device"? Do you mean syncing or backing up to iTunes in Catalina?

C

 

[Howard Brazee]

Apple getting rid of iTunes in Catalina has made web searching difficult.

When I can't shut down my Mac, the spot that has an eject button for the iPhone or iPad has a spinning circle. Occasionally it hasn't started syncing and I can press the Sync button to get it going. Other times the only thing I have been able to do is to turn off the device.

One thing I did this morning was to switch which USB ports different cables were plugged into on my late 2013 iMac. (A program that I boot onto Mojave is promised to be converted this Spring, when I hope I can replace it with an M1 machine).

 

[oldscribe]

Hi,

Do you have any iTunes plugins?

 

[Howard Brazee]

I don't have iTunes anymore, except when I boot to Mojave. I don't remember having any plugins.