Macbook Air shutting down after display corruption


RPJ

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Hey all,
My son's MacBook Air has started to shut down after the display going into a wonky state as in the attached image. This has been happening after a few minutes of operation to about 10m.
I did an 'erase' and reinstall of the IOS which seemed to help which made me think it's a software issue but it has started again.
Any ideas please?
Thanks heaps.
Best Regards
Pradeep
 

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Cory Cooper

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Hello and welcome.

-Which exact model MacBook Air?
-Any physical or liquid damage that you are aware of?

Normally, that is a symptom of a failing logic board/graphics chip, or sometimes LCD panel, especially if you have performed a clean install. Do you happen to have an external display that you can connect to see if the issue is present on it as well?

C
 

RPJ

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Hi Cory,
Thank you very much for your reply.
The exact model: 11 inch, Early 2015.
Attached image shows further detail.
Specific symptom detail:
- When the display goes like this the notebook is unresponsive and after a short time of random display content as in the original attachment it would shut down.
- Before the clean install this happened so frequently that the notebook was unusable.
- Since the clean install however my son has been using it and this happening after an hour or two.

This certainly looks to be a failing graphics chip or LCD panel issue but I am wondering why an external device as such would have an effect on the OS and then shut down.

I will try and try an external monitor when I can.

Thanks again Cory.
Pradeep
 

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Cory Cooper

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No worries.

It does sound like a graphics issue. It may take an hour or so for it to start, since the MacBook needs to "heat up" during use - a thermal issue.

The external monitor test will determine if it is a logic board/graphics or LCD panel issue.

Let us know how that goes.

C
 

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