Kernel Panic on a new macbook Pro 2015


Vincent_cr

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Hi,

I just bought a new macbook Pro two days ago and I already faced many Kernel panic issues. They occur randomly or every time my mac is awaken. A diagnosis told me everything's fine with the hardware. I installed all the updates possible. I also installed a couple of softwares: PyCharm, Chrome etc but I dot not remember those installed before my first Kernel Panic. I'd like to spot the culprit but I am not able to properly interpret the error messages. Can you guys help/guide me with the following error message:

Thank you !


Code:
Anonymous UUID:       7A3257AB-5FDD-B68D-A66B-1B01EEB954CC
Sat Jan  2 10:44:00 2016
*** Panic Report ***

panic(cpu 1 caller 0xffffff800dfb2313): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0xc, NMIPI acks: orig: 0x0, now: 0x0"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.20.55/osfmk/x86_64/pmap.c:2390

Backtrace (CPU 1), Frame : Return Address

0xffffff9140cbba80 : 0xffffff800dede792 

0xffffff9140cbbb00 : 0xffffff800dfb2313 

0xffffff9140cbbb70 : 0xffffff800df950e8 

0xffffff9140cbbbf0 : 0xffffff800e4c8b67 

0xffffff9140cbbc20 : 0xffffff800e4c89fe 

0xffffff9140cbbc80 : 0xffffff7f903944bb 

0xffffff9140cbbd80 : 0xffffff7f9039d7e2 

0xffffff9140cbbdd0 : 0xffffff7f9039def9 

0xffffff9140cbbe20 : 0xffffff7f8f20f3ed 

0xffffff9140cbbe60 : 0xffffff7f8f20e5a6 

0xffffff9140cbbe90 : 0xffffff7f8f20a5a9 

0xffffff9140cbbef0 : 0xffffff800e4b6286 

0xffffff9140cbbf40 : 0xffffff800e4b40f1 

0xffffff9140cbbf80 : 0xffffff800e4b41e6 

0xffffff9140cbbfb0 : 0xffffff800dfcbf77 

      Kernel Extensions in backtrace:

        com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0xffffff7f8f1ff000->0xffffff7f8f239fff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[6ADFE830-2986-35D2-8C2F-6ABEDBC94F6A]@0xffffff7f8e72c000

        com.apple.driver.AppleIntelBDWGraphicsFramebuffer(10.1.2)[C8A6F971-B935-392A-A63E-709A704E760E]@0xffffff7f9038e000->0xffffff7f903e3fff

            dependency: com.apple.iokit.IOPCIFamily(2.9)[6ADFE830-2986-35D2-8C2F-6ABEDBC94F6A]@0xffffff7f8e72c000

            dependency: com.apple.iokit.IOACPIFamily(1.4)[CBAE26D8-0ACB-3C1F-8347-FDCA67EC40B3]@0xffffff7f8ee3d000

            dependency: com.apple.iokit.IOAcceleratorFamily2(203.14)[CC479591-65FE-36EE-99BA-9ABFE11E8688]@0xffffff7f9030d000

            dependency: com.apple.iokit.IOReportFamily(31)[00ECF188-29A2-3C48-B4DD-B155077F7B3C]@0xffffff7f8f167000

            dependency: com.apple.AppleGraphicsDeviceControl(3.12.6)[F211EB28-182A-34BB-A610-87667618F925]@0xffffff7f90387000

            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[48AC8EA9-BD3C-3FDC-908D-09850215AA32]@0xffffff7f8f1ff000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

15C50



Kernel version:

Darwin Kernel Version 15.2.0: Fri Nov 13 19:56:56 PST 2015; root:xnu-3248.20.55~2/RELEASE_X86_64

Kernel UUID: 17EA3101-D2E4-31BF-BDA9-931F51049F93

Kernel slide:     0x000000000dc00000

Kernel text base: 0xffffff800de00000

__HIB  text base: 0xffffff800dd00000

System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)



System uptime in nanoseconds: 11181520099445

last loaded kext at 11101556833108: com.apple.driver.usb.IOUSBHostHIDDevice1.0.1 (addr 0xffffff7f909f7000, size 40960)

last unloaded kext at 187494244893: com.apple.driver.AppleIntelLpssI2C2.0.59 (addr 0xffffff7f902b2000, size 36864)

loaded kexts:

com.apple.iokit.IOBluetoothUSBDFU4.4.3f4

com.apple.filesystems.smbfs3.0.0

com.apple.filesystems.autofs3.0

com.apple.driver.AudioAUUC1.70

com.apple.driver.AGPM110.20.21

com.apple.driver.ApplePlatformEnabler2.6.0d0

com.apple.driver.X86PlatformShim1.0.0

com.apple.driver.AppleOSXWatchdog1

com.apple.driver.AppleGraphicsDevicePolicy3.7.7

com.apple.driver.AppleUpstreamUserClient3.6.1

com.apple.driver.AppleHDA272.51.3

com.apple.driver.pmtelemetry1

com.apple.iokit.IOUserEthernet1.0.1

com.apple.driver.AppleLPC3.1

com.apple.driver.AppleIntelBDWGraphics10.1.2

com.apple.iokit.IOBluetoothSerialManager4.4.3f4

com.apple.Dont_Steal_Mac_OS_X7.0.0

com.apple.driver.AppleHV1

com.apple.driver.AppleBacklight170.8.3

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport4.4.3f4

com.apple.driver.AppleSMCLMU208

com.apple.driver.AppleThunderboltIP3.0.8

com.apple.driver.AppleCameraInterface5.41.0

com.apple.driver.AppleIntelBDWGraphicsFramebuffer10.1.2

com.apple.driver.AppleIntelSlowAdaptiveClocking4.0.0

com.apple.driver.AppleMCCSControl1.2.13

com.apple.driver.AppleUSBCardReader3.7.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib1.0.0

com.apple.BootCache38

com.apple.iokit.IOAHCIBlockStorage2.8.5

com.apple.driver.AppleAHCIPort3.1.8

com.apple.driver.AppleTopCaseHIDEventDriver86

com.apple.driver.AirPort.Brcm43601020.17.1a1

com.apple.driver.AppleRTC2.0

com.apple.driver.AppleSmartBatteryManager161.0.0

com.apple.driver.AppleACPIButtons4.0

com.apple.driver.AppleHPET1.8

com.apple.driver.AppleSMBIOS2.1

com.apple.driver.AppleACPIEC4.0

com.apple.driver.AppleAPIC1.7

com.apple.nke.applicationfirewall163

com.apple.security.quarantine3

com.apple.security.TMSafetyNet8

com.apple.driver.usb.IOUSBHostHIDDevice1.0.1

com.apple.driver.usb.AppleUSBHostCompositeDevice1.0.1

com.apple.kext.triggers1.0

com.apple.driver.DspFuncLib272.51.3

com.apple.kext.OSvKernDSPLib525

com.apple.iokit.IOSurface108.0.1

com.apple.driver.AppleGraphicsControl3.12.6

com.apple.driver.CoreCaptureResponder1

com.apple.driver.AppleBacklightExpert1.1.0

com.apple.iokit.IONDRVSupport2.4.1

com.apple.driver.AppleHDAController272.51.3

com.apple.iokit.IOHDAFamily272.51.3

com.apple.iokit.IOAudioFamily204.3

com.apple.vecLib.kext1.2.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport4.4.3f4

com.apple.iokit.IOBluetoothFamily4.4.3f4

com.apple.iokit.IOSerialFamily11

com.apple.driver.X86PlatformPlugin1.0.0

com.apple.driver.IOPlatformPluginFamily6.0.0d7

com.apple.AppleGraphicsDeviceControl3.12.6

com.apple.iokit.IOAcceleratorFamily2203.14

com.apple.iokit.IOSlowAdaptiveClockingFamily1.0.0

com.apple.driver.AppleSMC3.1.9

com.apple.driver.AppleSMBusController1.0.14d1

com.apple.iokit.IOGraphicsFamily2.4.1

com.apple.iokit.IOSCSIBlockCommandsDevice3.7.7

com.apple.iokit.IOUSBMassStorageDriver1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily3.7.7

com.apple.driver.CoreStorage517.20.1

com.apple.iokit.IOAHCIFamily2.8.1

com.apple.driver.AppleThunderboltDPInAdapter4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter2.0.2

com.apple.driver.AppleHIDKeyboard181

com.apple.driver.AppleMultitouchDriver304.10

com.apple.driver.AppleHIDTransport5

com.apple.driver.AppleHSSPIHIDDriver41.7

com.apple.driver.AppleThunderboltNHI4.0.4

com.apple.iokit.IOThunderboltFamily5.1.0

com.apple.iokit.IO80211Family1110.26

com.apple.driver.mDNSOffloadUserClient1.0.1b8

com.apple.iokit.IONetworkingFamily3.2

com.apple.driver.corecapture1.0.4

com.apple.driver.AppleHSSPISupport41.7

com.apple.driver.AppleIntelLpssSpiController2.0.59

com.apple.driver.AppleIntelLpssDmac2.0.59

com.apple.driver.AppleIntelLpssGspi2.0.59

com.apple.driver.usb.AppleUSBXHCIPCI1.0.1

com.apple.driver.usb.AppleUSBXHCI1.0.1

com.apple.iokit.IOUSBFamily900.4.1

com.apple.iokit.IOUSBHostFamily1.0.1

com.apple.driver.AppleUSBHostMergeProperties1.0.1

com.apple.driver.AppleEFINVRAM2.0

com.apple.driver.AppleEFIRuntime2.0

com.apple.iokit.IOHIDFamily2.0.0

com.apple.iokit.IOSMBusFamily1.1

com.apple.security.sandbox300.0

com.apple.kext.AppleMatch1.0.0d1

com.apple.driver.AppleKeyStore2

com.apple.driver.AppleMobileFileIntegrity1.0.5

com.apple.driver.AppleCredentialManager1.0

com.apple.driver.DiskImages417.1

com.apple.iokit.IOStorageFamily2.1

com.apple.iokit.IOReportFamily31

com.apple.driver.AppleFDEKeyStore28.30

com.apple.driver.AppleACPIPlatform4.0

com.apple.iokit.IOPCIFamily2.9

com.apple.iokit.IOACPIFamily1.4

com.apple.kec.Libm1

com.apple.kec.pthread1

com.apple.kec.corecrypto1.0

Model: MacBookPro12,1, BootROM MBP121.0167.B15, 2 processors, Intel Core i5, 2,7 GHz, 8 GB, SMC 2.28f7

Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464132333241324D412D4A442D460000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464132333241324D412D4A442D460000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0128G, 121,33 GB

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

PS: I wanted to make a appointment in a Genius Bar but they are not available until next week; you are therefore my best hope to help me fixing it quickly.
 
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Cory Cooper

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Hello and welcome.

I don't see anything in the log that identifies the KP culprit. I would try running Apple Diagnostics to test the hardware:

Using Apple Diagnostics

It could be a hardware issue, but hard to tell.

-Do you have any third-party apps like MacKeeper or CleanMyMac installed?
-Do you have any anti-virus software installed/running?
-Is the KP random, or when using a specific app?

C
 

Vincent_cr

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Hi,

Thank you for your answer. As mentioned, I already did a diagnosis which says my mac has no hardware problem. I do no have 3rd party apps, no anti-virus and I do not use external devices (screen, mouse etc).

The KPs are both (1) random and (2) each time my mac is awaken from its sleep mode. I do understand that it is hard to identify the culprit with only a KP report and little context, but any tips or next step I should undertake would be appreciated!

kr,
 
Last edited:
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Cory Cooper

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Usually if the Apple Diagnostics passes, then the KPs would be caused by either a hard drive/SSD hardware issue, or a software issue - OS corruption, incompatible version, third-party driver, etc.

-Do you have a current Time Machine or other backup?

C
 

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