I have a DVD that appears stuck in my MacBook Pro slot.


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It won't plan and it won't eject. The CD/DVD icon in the Systems Preferences gets the beachball of death when clicked and that service has to be forced closed.
 
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Need to know the following:

1. What exact MacBook Pro model do you have?

2. What exact Mac OS are you running?
 
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MacBook Pro 15 inch screen purchased 2012

MacOS Sierra version 10.12.6
 
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