- Joined
- Mar 13, 2016
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My family iCloud of 200 GB is full, and I can't back up my iPhone to it. I just got a new iPhone with twice as much memory as my old one, but it should be using the same amount as before.
So on my Catalina iMac, I went to "System Preference/Apple ID/iCloud/iCloud Drive/Options" and unchecked everything except "Mail.app" and "System Preference.app". I went to "System Preference/Apple ID/iCloud/" and unchecked "Photos". But my iCloud still shows 54.46 GB used by my documents.
Going to Finder, I see there are folders in my iCloud named Documents & Desktop. If I trash them, they come back.
I tried going to https://www.icloud.com/iclouddrive/, and I can trash them there as well. But they come back. If I select "Recently Deleted" on that screen, it finds no items.
I finally tried selecting the desktop folder in my iCloud and hit option-command-delete (the keyboard delete), and the folder disappeared, leaving the couple of documents on my desktop. After a few minutes https://www.icloud.com/iclouddrive/ lost the desktop folder, so I tried with my documents folder. That took a half-hour before it disappeared. "Recently Deleted" still is empty.
But when I look at iCloud storage, I still see 53.07 GB being used by documents.
What do I do next to free up the space I need?
So on my Catalina iMac, I went to "System Preference/Apple ID/iCloud/iCloud Drive/Options" and unchecked everything except "Mail.app" and "System Preference.app". I went to "System Preference/Apple ID/iCloud/" and unchecked "Photos". But my iCloud still shows 54.46 GB used by my documents.
Going to Finder, I see there are folders in my iCloud named Documents & Desktop. If I trash them, they come back.
I tried going to https://www.icloud.com/iclouddrive/, and I can trash them there as well. But they come back. If I select "Recently Deleted" on that screen, it finds no items.
I finally tried selecting the desktop folder in my iCloud and hit option-command-delete (the keyboard delete), and the folder disappeared, leaving the couple of documents on my desktop. After a few minutes https://www.icloud.com/iclouddrive/ lost the desktop folder, so I tried with my documents folder. That took a half-hour before it disappeared. "Recently Deleted" still is empty.
But when I look at iCloud storage, I still see 53.07 GB being used by documents.
What do I do next to free up the space I need?