Help - new hard drive keeps crashing!

[traceyL]

Hi, hope someone can help me!

My 2006 MacBook was crashing ALL the time, so eventually I plucked up the courage to install a new hard drive to solve the problem. Backed up everything on Time Machine, reinstalled software and old files, and surprise surprise, the problem is still there.

So I guess I have copied over the bug/problem from my old hard drive to my new one?

Question: do I need to erase the hard drive and just start again (really don't want to lose my old files or settings though), or should I bit by bit put back my old files from Time Machine and see how it goes? Is there any way to find out what's causing the problem?

Also, when I reinstalled everything from Time Machine, it seemed to have lost all my original emails and contacts from Entourage - anyone know how I could restore those please?

Thanks for any help, I'm not hugely technical with computers but can follow instructions!

Tracey

 

[Kaveman]

I would be far better to find out what is crashing and why?

Sorry I don't use Microsoft products, can't help there, but they are often crash culprits.

 

[traceyL]

I would be far better to find out what is crashing and why?

Sorry I don't use Microsoft products, can't help there, but they are often crash culprits.

Thank you - how do I find out what's causing the problem? Should I use Disk Utility, or software such as Onyx?

 

[Kaveman]

Mac's don't crash.

You either have an App not responding, which you notice as a beach-ball. This is fixed by identifying the App and diagnosing why it is not responding.

or a kernel panic, which is when a hardware faults or low level system software is corrupted. This is solved by a trip to the Apple Care Service center, or locating the corrupted files and replacing them.

 

[traceyL]

Hi there,

It's not the app not responding. I think it's the kernel panic, where out of nowhere I get the black screen telling me to re-start the Mac. And sometimes the Mac turns off and reboots itself, then it will continue to reboot until I press the power off switch and restart.

This happens about every 10 minutes on a bad day, then sometimes I can get 2 hours work out of it with no problems. Often it happens when I 'wake up' the laptop by opening the screen after it has not been used for some hours, but, as I just said, it can happen completely randomly too.

The Apple store won't look at my Mac because technically it's 'vintage' (I have already been in to see them). But as I have put in a new hard drive, do you think it must be a software problem? Or perhaps I have copied over a problem from my Time Machine backups?

Thank you for any help!

 

[Kaveman]

Well this could be 2 things,
1. Yes, the fault is a corrupt OS X file, re-installing OS X may clear this.

2. The fault is not related to the Hard-drive nor Software.

I'd start with an install in place. If that doesn't clear it a full reformat and clean install.

 

[Cory Cooper]

It could also be RAM. Do you have the original Apple RAM or have you upgraded it in the past?

C

 

[traceyL]

Yes, I upgraded the RAM last year to 2GB (the max).

I ran Onyx last night and it came up with this:
/bin/sh:update-prebinding:command not found

I also have a panic report from last night in case anyone can interpret it?
Pasted below:


Interval Since Last Panic Report: 37105 sec
Panics Since Last Report: 7
Anonymous UUID: D668333B-B02F-41A7-B325-A9F0BB3B4D58

Mon Dec 10 19:52:13 2012
panic(cpu 1 caller 0x584d96): "Free of NULL MAC label\n"@/SourceCache/xnu/xnu-1504.15.3/security/mac_label.c:75
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x358f3dc8 : 0x21b837 (0x5dd7fc 0x358f3dfc 0x223ce1 0x0)
0x358f3e18 : 0x584d96 (0x5ea7bc 0x19 0x358f3ec4 0x517aaf0)
0x358f3e38 : 0x5900f1 (0x0 0x1 0x358f3e68 0x221eeb)
0x358f3e68 : 0x473a50 (0x517a200 0x4c3d000 0x358f3f18 0x49f37f)
0x358f3e88 : 0x473bc1 (0x517a200 0x358f3ec4 0x3c 0x0)
0x358f3ef8 : 0x475968 (0x4f06c30 0x517a200 0x51cfd20 0x0)
0x358f3f38 : 0x475a39 (0x0 0xa 0x358f3f5c 0x1)
0x358f3f78 : 0x4f7f90 (0x51cfd20 0x4c5b3e0 0x4c5b424 0x0)
0x358f3fc8 : 0x2a1fd8 (0x4aa66bc 0x0 0x4 0x4aa66bc)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xb0102df8

BSD process name corresponding to current thread: syslogd

Mac OS version:
10K549

Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBook1,1 (Mac-F4208CC8)

System uptime in nanoseconds: 255084160730
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0xc95000, size 0x12288) - last unloaded 81256040710
loaded kexts:
com.apple.driver.AudioAUUC 1.57 - last loaded 17849971068
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.20
com.apple.driver.AppleIntelGMA950 6.3.6
com.apple.driver.AppleIntelIntegratedFramebuffer 6.3.6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AirPort.Atheros21 425.14.7
com.apple.driver.AppleIntelYonahProfile 14
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleBacklight 170.0.46
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTrackpad 201.6
com.apple.driver.AppleUSBTCKeyEventDriver 201.6
com.apple.driver.AppleUSBTCKeyboard 201.6
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.iokit.IOAHCIBlockStorage 1.6.4
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleAHCIPort 2.1.7
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AppleUSBHub 4.2.4
com.apple.driver.AppleUSBUHCI 4.2.0
com.apple.iokit.AppleYukon2 3.2.1b1
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleUSBEHCI 4.2.4
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.DspFuncLib 2.0.5f14
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMC 3.1.0d5
com.apple.driver.CSRUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.iokit.IOATAPIProtocolTransport 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IOATAFamily 2.5.1
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289.1
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOACPIFamily 1.3.0
com.apple.iokit.IOPCIFamily 2.6.5
Model: MacBook1,1, BootROM MB11.0061.B03, 2 processors, Intel Core Duo, 2 GHz, 2 GB, SMC 1.4f12
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x86), Atheros 5424: 2.1.14.6
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD3200BEKT-00PVMT0, 298.09 GB
Parallel ATA Device: MATSHITADVD-R UJ-857
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0218, 0x1d200000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x7d100000 / 2

 

[Kaveman]

Yes, I'd start with a clean install on OSX.

As always ensure you have a current backup of your User Files.