Can't access Apple Online Store

[jgrattany]

Get the message that 'There was a problem communicating with the Apple online store' when I try and buy a book out of iPhoto. Started doing this in May, no problems before this. Apple support no help, say a port is being blocked but they don't know by what, want me to hose it and start all over.

 

[Spawn_Dooley]

Check in:

iPhoto menu ~> Preferences ~> Advanced ~> Print Products Store​

Make sure the Print Products Store isn't set to "none". If it is, try changing the setting to your country, then try ordering again.

 

[jgrattany]

Nope, thought of that one. Apple claims a port problem.

 

[Cory Cooper]

If it is a port problem, have you checked to see if you have a firewall turned on?

 

[jgrattany]

Firewall turned off

 

[Cory Cooper]

-How are you connecting to the Internet - Ethernet or WiFi?
-What brand/model is your router?
-Who is your ISP?

C

 

[jgrattany]

Ethernet with a Time Machine, comcast

 

[Spawn_Dooley]

If it's a port blocking issue, you are going to have to search for the app that is blocking ports on your mac.

 

[jgrattany]

A Genius at an Apple Store solved the problem. Seems I had a corrupt Certificate to the online Apple Store so he trashed it and then logged back in to the store and the problem was gone. Actually had a number of corrupt Certificates that we trashed.

Thanks for all of your help.

 

[Spawn_Dooley]

Thanks for coming back and telling us exactly what was causing your issue ... glad you got it sorted out ... silly Certificates, I recently had a Certificate issue with Firefox and MySpace Music regarding problems with Flash ... had to download a Certificate from the Internet to solve it!