Resetting to factory not working


Joined
Feb 3, 2019
Messages
8
Reaction score
0
I have been trying to do a complete 'factory reset' on a 2008 MacBook which originally came with OS X Snow Leopard - in order to pass it on to a new user. I had eventually upgraded to El Capitan & replaced the HDD with an SSD. I have successfully followed instructions to erase the disk & re-installed Snow Leopard, then moved on up to El Capitan, using my Apple id/credentials to sign in & download/install. I understand that I should be able to roll back via 'recovery mode' to a fresh install of El Capitan with none of my personal details but each time I try to achieve this I encounter problems at the macOS utilities stage. I get a message showing the hard drive & an exclamation mark & cannot go any further. I have noticed that when in disk utilities there are 4 entries. I understand that I should be erasing the actual disk which is the very first entry & not the indented one – or the lower ones. However in this view on another Mac I use, it only shows the actual SSD & then indented is 'MacOS'. Any help would be very welcome as I have now tried this several times with no success. I must be doing something wrong but not sure what, yet! Thanks in advance.
 
Ad

Advertisements

Joined
Feb 3, 2019
Messages
8
Reaction score
0
hi - I have followed the instructions in the links to Apple but still cannot achieve a clean install. I have been trying to erase the very top entry (as advised) but no joy. Any advice would be extremely welcome - thanks. (photos of what I see in disk utility are attached).
IMG_20210213_173810318.jpeg
IMG_20210213_173820371.jpeg
IMG_20210213_173831583.jpeg
IMG_20210213_173840611.jpeg
 

Cory Cooper

Moderator
Joined
May 19, 2004
Messages
10,445
Reaction score
444
Hi,

What happens when you select the CT240BX200SSD1 Media and click Erase? Do you get an error message?

C
 
Ad

Advertisements

Joined
Feb 3, 2019
Messages
8
Reaction score
0
Hi - I get the message as in attached photo. My process is: restart, recovery, page displaying 'what language', OSX utilities, disk utility, choosing top entry (CT240BX200SSD1 Media) click erase, error message. Very frustrating... Regards
2021-02-19 13.01.22.jpeg
 
Ad

Advertisements


Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top