Hi everyone,
I do apologise if this is a common problem with an easy fix; I've been searching for advice and support all week and each fix doesnt seem to work for me.
Upon starting up my macbook pro running 10.6, the apple logo appears on the grey screen, but with no spinning loading gear. After about 5 minutes of nothing, the apple is briefly replaced by a prohibit symbol, and then returns to the apple icon.
I've tried resetting the PRAM, starting in safe mode (nothing happens), starting in verbal mode (receive an error saying ".Error loading kernel 'mach_kernel' (0x12) )
and even swapping out the new RAM I installed about a month ago for the original RAM, all to no avail.
Would anyone please be able to give me some advice? I'm starting to get fairly concerned, as I've very important files on my HDD (as we all do)
Thank you in advance for any help at all!
I do apologise if this is a common problem with an easy fix; I've been searching for advice and support all week and each fix doesnt seem to work for me.
Upon starting up my macbook pro running 10.6, the apple logo appears on the grey screen, but with no spinning loading gear. After about 5 minutes of nothing, the apple is briefly replaced by a prohibit symbol, and then returns to the apple icon.
I've tried resetting the PRAM, starting in safe mode (nothing happens), starting in verbal mode (receive an error saying ".Error loading kernel 'mach_kernel' (0x12) )
and even swapping out the new RAM I installed about a month ago for the original RAM, all to no avail.
Would anyone please be able to give me some advice? I'm starting to get fairly concerned, as I've very important files on my HDD (as we all do)
Thank you in advance for any help at all!