Hello,
I am new to the forum and having serious difficulty with Microsoft Office. I have a MacBook Pro 2.66 GHz Intel Core @ Duo, OS version 10.5.8. I have been using Microsoft Office 2008, and up to this point, have had no difficulties.
When I open Word, or any other program, it shows the starup window and briefly opens a document, new or existing, then it crashes. I get the following message.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-02-01 15:38:09 +0430
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.0.090605
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x00075354
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x00075354
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x916ef354 in .objc_class_name___NSCFSet + 0x915A4414 (CoreFoundation + 0x00075354)
# 2 0x01745423 in _McpRegisterOPImageReader + 0x000005F1 (MicrosoftComponentPlugin + 0x0015e423)
# 3 0x017466a3 in _McpRegisterOPImageReader + 0x00001871 (MicrosoftComponentPlugin + 0x0015f6a3)
# 4 0x01746770 in _McpInitOPChildren + 0x00000058 (MicrosoftComponentPlugin + 0x0015f770)
# 5 0x00c19b3a in _wdGetApplicationObject + 0x004DB434 (Microsoft Word + 0x00c18b3a)
# 6 0x00c18c98 in _wdGetApplicationObject + 0x004DA592 (Microsoft Word + 0x00c17c98)
# 7 0x00362dc3 in _wdCommandDispatch + 0x0003EB8F (Microsoft Word + 0x00361dc3)
# 8 0x0000391c in __mh_execute_header + 0x0000291C (Microsoft Word + 0x0000291c)
# 9 0x00003a29 in __mh_execute_header + 0x00002A29 (Microsoft Word + 0x00002a29)
# 10 0x00c92553 in _wdGetApplicationObject + 0x00553E4D (Microsoft Word + 0x00c91553)
# 11 0x016943c6 in _McpEnableTimers + 0x000000B8 (MicrosoftComponentPlugin + 0x000ad3c6)
# 12 0x95e1e59c in .objc_class_name_IPMDFontRange + 0x95AF395C (HIToolbox + 0x0009e59c)
# 13 0x916ed8f5 in .objc_class_name___NSCFSet + 0x915A29B5 (CoreFoundation + 0x000738f5)
# 14 0x916edaa8 in .objc_class_name___NSCFSet + 0x915A2B68 (CoreFoundation + 0x00073aa8)
# 15 0x95db02ac in .objc_class_name_IPMDFontRange + 0x95A8566C (HIToolbox + 0x000302ac)
# 16 0x95db00c5 in .objc_class_name_IPMDFontRange + 0x95A85485 (HIToolbox + 0x000300c5)
# 17 0x95ef3377 in .objc_class_name_IPMDFontRange + 0x95BC8737 (HIToolbox + 0x00173377)
# 18 0x016d54f8 in _McpRunApplicationEventLoop + 0x0000006A (MicrosoftComponentPlugin + 0x000ee4f8)
# 19 0x00af1aa7 in _wdGetApplicationObject + 0x003B33A1 (Microsoft Word + 0x00af0aa7)
# 20 0x00afab5b in _wdGetApplicationObject + 0x003BC455 (Microsoft Word + 0x00af9b5b)
# 21 0x022ce564 in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004b6564)
# 22 0x00adfef8 in _wdGetApplicationObject + 0x003A17F2 (Microsoft Word + 0x00adeef8)
# 23 0x00002902 in __mh_execute_header + 0x00001902 (Microsoft Word + 0x00001902)
# 24 0x00002829 in __mh_execute_header + 0x00001829 (Microsoft Word + 0x00001829)
X86 Thread State:
eax: 0x00000000 ebx: 0x916ef33a ecx: 0x00000000 edx:0x00000000
edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffee08 esp:0xbfffedf0
ss: 0x0000001f eip: 0x916ef354 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246
Thread 1:
# 1 0x942393a6 in _signgam + 0x94092482 (libSystem.B.dylib + 0x000013a6)
# 2 0x942c0eab in _signgam + 0x94119F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x01b27d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x01b273e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x01b2746c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x01b27f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x9426a155 in _signgam + 0x940C3231 (libSystem.B.dylib + 0x00032155)
# 8 0x9426a012 in _signgam + 0x940C30EE (libSystem.B.dylib + 0x00032012)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x942b0287 ecx: 0xb00a0a5c edx:0x942393a6
edi: 0x00000328 esi: 0x2e9b96c1 ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x942393a6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206
Thread 2:
# 1 0x9424046e in _signgam + 0x9409954A (libSystem.B.dylib + 0x0000846e)
# 2 0x9426adcd in _signgam + 0x940C3EA9 (libSystem.B.dylib + 0x00032dcd)
# 3 0x945b23f8 in __CMProfileID + 0x944DF2D4 (ColorSync + 0x000333f8)
# 4 0x945c4d4e in __CMProfileID + 0x944F1C2A (ColorSync + 0x00045d4e)
# 5 0x9426a155 in _signgam + 0x940C3231 (libSystem.B.dylib + 0x00032155)
# 6 0x9426a012 in _signgam + 0x940C30EE (libSystem.B.dylib + 0x00032012)
X86 Thread State:
eax: 0x0000014e ebx: 0x9426aded ecx: 0xb0122e7c edx:0x9424046e
edi: 0x0483c3a4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x9424046e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 3:
# 1 0x94297cfe in _signgam + 0x940F0DDA (libSystem.B.dylib + 0x0005fcfe)
# 2 0x0175bb76 in _FWaitForConnection + 0x0000002A (MicrosoftComponentPlugin + 0x00174b76)
# 3 0x01667b50 in _McpFInitNetworkPIDChecking + 0x0000111C (MicrosoftComponentPlugin + 0x00080b50)
# 4 0x92264057 in __gTECMasterGlobals + 0x91F7E817 (CarbonCore + 0x00049057)
# 5 0x9426a155 in _signgam + 0x940C3231 (libSystem.B.dylib + 0x00032155)
# 6 0x9426a012 in _signgam + 0x940C30EE (libSystem.B.dylib + 0x00032012)
X86 Thread State:
eax: 0x000c0194 ebx: 0x01667aff ecx: 0xb01add3c edx:0x94297cfe
edi: 0x04000000 esi: 0xb01adf24 ebp: 0xb01add58 esp:0xb01add3c
ss: 0x0000001f eip: 0x94297cfe cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000282
Thread 4:
# 1 0x94281b96 in _signgam + 0x940DAC72 (libSystem.B.dylib + 0x00049b96)
# 2 0x0175bc01 in _FReceiveMessage + 0x00000077 (MicrosoftComponentPlugin + 0x00174c01)
# 3 0x016677fe in _McpFInitNetworkPIDChecking + 0x00000DCA (MicrosoftComponentPlugin + 0x000807fe)
# 4 0x92264057 in __gTECMasterGlobals + 0x91F7E817 (CarbonCore + 0x00049057)
# 5 0x9426a155 in _signgam + 0x940C3231 (libSystem.B.dylib + 0x00032155)
# 6 0x9426a012 in _signgam + 0x940C30EE (libSystem.B.dylib + 0x00032012)
X86 Thread State:
eax: 0x00000193 ebx: 0x0166776f ecx: 0xb022fcac edx:0x94281b96
edi: 0xb022fec4 esi: 0xb022ff34 ebp: 0xb022fcd8 esp:0xb022fcac
ss: 0x0000001f eip: 0x94281b96 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000282
I am new to the forum and having serious difficulty with Microsoft Office. I have a MacBook Pro 2.66 GHz Intel Core @ Duo, OS version 10.5.8. I have been using Microsoft Office 2008, and up to this point, have had no difficulties.
When I open Word, or any other program, it shows the starup window and briefly opens a document, new or existing, then it crashes. I get the following message.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-02-01 15:38:09 +0430
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.0.090605
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x00075354
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x00075354
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x916ef354 in .objc_class_name___NSCFSet + 0x915A4414 (CoreFoundation + 0x00075354)
# 2 0x01745423 in _McpRegisterOPImageReader + 0x000005F1 (MicrosoftComponentPlugin + 0x0015e423)
# 3 0x017466a3 in _McpRegisterOPImageReader + 0x00001871 (MicrosoftComponentPlugin + 0x0015f6a3)
# 4 0x01746770 in _McpInitOPChildren + 0x00000058 (MicrosoftComponentPlugin + 0x0015f770)
# 5 0x00c19b3a in _wdGetApplicationObject + 0x004DB434 (Microsoft Word + 0x00c18b3a)
# 6 0x00c18c98 in _wdGetApplicationObject + 0x004DA592 (Microsoft Word + 0x00c17c98)
# 7 0x00362dc3 in _wdCommandDispatch + 0x0003EB8F (Microsoft Word + 0x00361dc3)
# 8 0x0000391c in __mh_execute_header + 0x0000291C (Microsoft Word + 0x0000291c)
# 9 0x00003a29 in __mh_execute_header + 0x00002A29 (Microsoft Word + 0x00002a29)
# 10 0x00c92553 in _wdGetApplicationObject + 0x00553E4D (Microsoft Word + 0x00c91553)
# 11 0x016943c6 in _McpEnableTimers + 0x000000B8 (MicrosoftComponentPlugin + 0x000ad3c6)
# 12 0x95e1e59c in .objc_class_name_IPMDFontRange + 0x95AF395C (HIToolbox + 0x0009e59c)
# 13 0x916ed8f5 in .objc_class_name___NSCFSet + 0x915A29B5 (CoreFoundation + 0x000738f5)
# 14 0x916edaa8 in .objc_class_name___NSCFSet + 0x915A2B68 (CoreFoundation + 0x00073aa8)
# 15 0x95db02ac in .objc_class_name_IPMDFontRange + 0x95A8566C (HIToolbox + 0x000302ac)
# 16 0x95db00c5 in .objc_class_name_IPMDFontRange + 0x95A85485 (HIToolbox + 0x000300c5)
# 17 0x95ef3377 in .objc_class_name_IPMDFontRange + 0x95BC8737 (HIToolbox + 0x00173377)
# 18 0x016d54f8 in _McpRunApplicationEventLoop + 0x0000006A (MicrosoftComponentPlugin + 0x000ee4f8)
# 19 0x00af1aa7 in _wdGetApplicationObject + 0x003B33A1 (Microsoft Word + 0x00af0aa7)
# 20 0x00afab5b in _wdGetApplicationObject + 0x003BC455 (Microsoft Word + 0x00af9b5b)
# 21 0x022ce564 in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004b6564)
# 22 0x00adfef8 in _wdGetApplicationObject + 0x003A17F2 (Microsoft Word + 0x00adeef8)
# 23 0x00002902 in __mh_execute_header + 0x00001902 (Microsoft Word + 0x00001902)
# 24 0x00002829 in __mh_execute_header + 0x00001829 (Microsoft Word + 0x00001829)
X86 Thread State:
eax: 0x00000000 ebx: 0x916ef33a ecx: 0x00000000 edx:0x00000000
edi: 0x00000000 esi: 0x00000000 ebp: 0xbfffee08 esp:0xbfffedf0
ss: 0x0000001f eip: 0x916ef354 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246
Thread 1:
# 1 0x942393a6 in _signgam + 0x94092482 (libSystem.B.dylib + 0x000013a6)
# 2 0x942c0eab in _signgam + 0x94119F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x01b27d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x01b273e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x01b2746c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x01b27f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x9426a155 in _signgam + 0x940C3231 (libSystem.B.dylib + 0x00032155)
# 8 0x9426a012 in _signgam + 0x940C30EE (libSystem.B.dylib + 0x00032012)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x942b0287 ecx: 0xb00a0a5c edx:0x942393a6
edi: 0x00000328 esi: 0x2e9b96c1 ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x942393a6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206
Thread 2:
# 1 0x9424046e in _signgam + 0x9409954A (libSystem.B.dylib + 0x0000846e)
# 2 0x9426adcd in _signgam + 0x940C3EA9 (libSystem.B.dylib + 0x00032dcd)
# 3 0x945b23f8 in __CMProfileID + 0x944DF2D4 (ColorSync + 0x000333f8)
# 4 0x945c4d4e in __CMProfileID + 0x944F1C2A (ColorSync + 0x00045d4e)
# 5 0x9426a155 in _signgam + 0x940C3231 (libSystem.B.dylib + 0x00032155)
# 6 0x9426a012 in _signgam + 0x940C30EE (libSystem.B.dylib + 0x00032012)
X86 Thread State:
eax: 0x0000014e ebx: 0x9426aded ecx: 0xb0122e7c edx:0x9424046e
edi: 0x0483c3a4 esi: 0xb0123000 ebp: 0xb0122ef8 esp:0xb0122e7c
ss: 0x0000001f eip: 0x9424046e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 3:
# 1 0x94297cfe in _signgam + 0x940F0DDA (libSystem.B.dylib + 0x0005fcfe)
# 2 0x0175bb76 in _FWaitForConnection + 0x0000002A (MicrosoftComponentPlugin + 0x00174b76)
# 3 0x01667b50 in _McpFInitNetworkPIDChecking + 0x0000111C (MicrosoftComponentPlugin + 0x00080b50)
# 4 0x92264057 in __gTECMasterGlobals + 0x91F7E817 (CarbonCore + 0x00049057)
# 5 0x9426a155 in _signgam + 0x940C3231 (libSystem.B.dylib + 0x00032155)
# 6 0x9426a012 in _signgam + 0x940C30EE (libSystem.B.dylib + 0x00032012)
X86 Thread State:
eax: 0x000c0194 ebx: 0x01667aff ecx: 0xb01add3c edx:0x94297cfe
edi: 0x04000000 esi: 0xb01adf24 ebp: 0xb01add58 esp:0xb01add3c
ss: 0x0000001f eip: 0x94297cfe cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000282
Thread 4:
# 1 0x94281b96 in _signgam + 0x940DAC72 (libSystem.B.dylib + 0x00049b96)
# 2 0x0175bc01 in _FReceiveMessage + 0x00000077 (MicrosoftComponentPlugin + 0x00174c01)
# 3 0x016677fe in _McpFInitNetworkPIDChecking + 0x00000DCA (MicrosoftComponentPlugin + 0x000807fe)
# 4 0x92264057 in __gTECMasterGlobals + 0x91F7E817 (CarbonCore + 0x00049057)
# 5 0x9426a155 in _signgam + 0x940C3231 (libSystem.B.dylib + 0x00032155)
# 6 0x9426a012 in _signgam + 0x940C30EE (libSystem.B.dylib + 0x00032012)
X86 Thread State:
eax: 0x00000193 ebx: 0x0166776f ecx: 0xb022fcac edx:0x94281b96
edi: 0xb022fec4 esi: 0xb022ff34 ebp: 0xb022fcd8 esp:0xb022fcac
ss: 0x0000001f eip: 0x94281b96 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000282