Lost connection and i can't recover it!


Nacharona

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I've bought a Mac Air 2 months ago and suddenly i have no more connectivity . No more internet. Every time i start it it last for 5 minutes and then it stop working. I was trying to reset it to factory settings? Any idea whats going on?
Nacharona
 
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Cory Cooper

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Hello and welcome.

-Which exact model MacBook Air?
-Which version of OS X/macOS?
-I assume this is Wi-Fi connectivity you are speaking of?

C
 

Nacharona

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It's a MacBook air 13 Retina inch 2018
MacOs 10.14.6 18G84
Yes! the WIFI stops working after 5 minutes. Not in my Mac desktop.
 

Cory Cooper

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OK, thanks.

-Does it happen on any Wi-Fi network?
-Did the issue just start?
-Do you have any third-party utilities installed such as MacKeeper, LittleSnitch, antivirus, or have the software firewall enabled?
-Have you tried multiple browsers like Safari, Chrome, Firefox?
-Does the connectivity come back on its own, or if you disable/re-enable Wi-Fi?

C
 
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Nacharona

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It's happening on any network. This issue started 2 weeks ago. I dont have any third parties i believe. I did not change anything in the computer. I've just tried Safari witch is the only one i used so far. And the connectivity does not came back. i have to restart it.
 

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