I have a Macbook Air which is not letting me log in. Here are the full details...
It was in use browsing in Safari when an unexpected kernel panic popped up.
Since then, when trying to log in:
I have also tried logging into recovery mode using command+R.
I have also tried online recovery mode using command+alt+r:
I've repeated the above numerous times and the exact same thing happens. Any assistance would be appreciated.
It was in use browsing in Safari when an unexpected kernel panic popped up.
Since then, when trying to log in:
- I enter the password for the user and hit enter.
- A horizontal loading bar appears.
- The loading bar goes about halfway and then a kernel panic occurs. I can't read everything on the dump before it disappears but one of the lines is "Mac OS Version: not yet set"
- Macbook restarts and goes back to login screen.
I have also tried logging into recovery mode using command+R.
- Macbook boots into recovery mode normally.
- I select English as the language.
- I select "Disk Utility".
- I have "APPLE SSD AP0128H Media" as an Internal Drive with "Macintosh HD" nested inside it.
- Running First Aid on APPLE SSD AP0128H doesn't detect any problems.
- I cannot run First Aid on Macintosh HD; the First Aid, Partition, and Mount buttons are grayed out and unclickable.
- Macintosh HD is displayed as completely full, 120.01GB of "Other".
- I exit the Disk Utility and select "Reinstall OS X".
- I accept the license agreement for OS X El Capitan.
- I select "Macintosh HD" as the disk to install the OS. I click "Unlock..." since it is encrypted.
- I enter the password.
- The computer pauses for several seconds and then I get a kernel panic.
I have also tried online recovery mode using command+alt+r:
- I select my network and enter my password.
- A loading bar appears under the spinning globe graphic; it takes about 5 minutes to complete.
- I select English as the language.
- I can try to reinstall OS X Mojave, but the same thing as the offline recovery mode occurs.
- I select "Disk Utility".
- I see "Macintosh HD" as an Internal drive.
- Clicking on it reveals that is is not mounted. I can select Partition, Erase, Restore, and Mount at the top of the window.
- I exit Disk Utility.
- I enter the terminal.
- I enter "diskutil list" to see the drives.
- I see that Macintosh HD is "/dev/disk0s2".
- I enter "diskutil mount /dev/disk0s2".
- I receive "disk0s2 is a FileVault or Fusion Drive physical volume; use "diskutil coreStorage list" to find its logical volume, which you can then unlock (if necessary) and mount".
- I enter "diskutil coreStorage list".
- I receive the logical volume ID.
- I enter "diskutil corestorage unlockVolume [volumeID] -stdinpassphrase"
- I enter the passphrase.
- The terminal outputs that the volume successfully mounted as disk20; however, within a few seconds, a kernel panic occurs again.
I've repeated the above numerous times and the exact same thing happens. Any assistance would be appreciated.