SOLVED iMac 27" Late 2009 A1312 New Installation Problem - Keyboard flaky and Mouse not connecting

[MacClaus]

Good day!

I was hoping that I could find some help here, am new to this forum.

The above device seems to work, but the HDD crashed and I replaced it with a new SSD (Samsung 850 EVO 500GB). At the moment, the temperature sensor cable is not terminated with a HDD temperature sensor.

I am trying to install High Sierra on this machine using a wired Apple keyboard, which does connect. However, during the installation process less and less keys work and when it gets to the High Sierra target disk selection, no keys work at all. I am not able to connect a Bluetooth mouse.

I have reset the SMC / PRAM but no change. I also tried to run ASD 3S138, but here none of the keys work correctly - in fact I need to press "Command-T" to start the test (which fails at the HDD temperature sensor.

Does anyone have an idea what is going on here? Happy to provide more info if needed.

Many thanks.

Cheers,
Claus.

 

[Cory Cooper]

Hello,

I have an iMac (21.5-inch, Late 2009) and replaced the HDD with the same exact SSD. You really need to have a working drive thermal sensor. I purchased this with my SSD and installed it:

OWC In-line Digital Thermal Sensor for iMac Late 2009 - Mid 2010 Hard Drive Upgrade

It sounds like there may be another connector not connected/seated properly, or even some possible ESD damage.

Are any of the fans spinning up to the max, or any errors/kernel panics?

C

 

[MacClaus]

Hi Cory

Thanks for taking the time to reply.

So I used the motherboard from the failed HDD to "simulate" the temperature sensor, which resolved the missing temperature sensor problem. Thanks for our support on this.

Running ASD now I get a Bluetooth Wake Error (or something like that) - I did not record the error, but can rerun the test if of use.

Then I installed High Sierra onto the new SSD (Samsung 850 EVO 500GB) using another machine and plugged it into the iMac, which worked. The iMac starts up and I can connect a PC keyboard and also a bluetooth mouse, both seem to work ok. But I now have problems with crashes - see below.

Any ideas?

Cheers,
Claus.

===

Sat Sep 19 11:45:05 2020

*** Panic Report ***
panic(cpu 0 caller 0xffffff800d4ba207): "a freed zone element has been modified in zone kalloc.16: expected 0xc0ffee2f93d6291e but found 0xc4ffee2f93d6291e, bits changed 0x400000000000000, at offset 0 of 16 in element 0xffffff8033b43820, cookies 0x3f0011afa062172e 0x535219d43326819"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-4570.71.2/osfmk/kern/zalloc.c:1122
Backtrace (CPU 0), Frame : Return Address
0xffffff911ce0b420 : 0xffffff800d46c1c6
0xffffff911ce0b470 : 0xffffff800d595274
0xffffff911ce0b4b0 : 0xffffff800d587544
0xffffff911ce0b520 : 0xffffff800d41e1e0
0xffffff911ce0b540 : 0xffffff800d46bc3c
0xffffff911ce0b670 : 0xffffff800d46b9fc
0xffffff911ce0b6d0 : 0xffffff800d4ba207
0xffffff911ce0b730 : 0xffffff800d4b9b20
0xffffff911ce0b780 : 0xffffff800d4b8523
0xffffff911ce0b8b0 : 0xffffff800d477c14
0xffffff911ce0b920 : 0xffffff800d47855d
0xffffff911ce0b950 : 0xffffff7f8e7f9bb6
0xffffff911ce0b970 : 0xffffff7f8e84b0c3
0xffffff911ce0b9b0 : 0xffffff7f8e7fad0c
0xffffff911ce0ba00 : 0xffffff7f8e7fa502
0xffffff911ce0ba90 : 0xffffff7f8e7fa04f
0xffffff911ce0bc40 : 0xffffff7f8e7d9905
0xffffff911ce0bd60 : 0xffffff7f8e7ea542
0xffffff911ce0bdb0 : 0xffffff800d6ac822
0xffffff911ce0bef0 : 0xffffff800d6bad79
0xffffff911ce0bf40 : 0xffffff800da03968
0xffffff911ce0bfa0 : 0xffffff800d41e9c6
Kernel Extensions in backtrace:
com.apple.filesystems.apfs(748.51)[F5310D5D-825A-3114-86DA-6E7D2A21133A]@0xffffff7f8e79d000->0xffffff7f8e881fff
dependency: com.apple.kec.corecrypto(1.0)[B081B8C1-1DFF-342F-8DF2-C3AA925ECA3A]@0xffffff7f8e2ff000
dependency: com.apple.driver.AppleEffaceableStorage(1.0)[CA2AB641-FF39-316A-BA4F-5AF561C66AC7]@0xffffff7f8e6e4000
dependency: com.apple.iokit.IOStorageFamily(2.1)[F27A8A2A-6662-3608-83BD-415037509E01]@0xffffff7f8df7c000

BSD process name corresponding to current thread: mds

Mac OS version:
17G66

Kernel version:
Darwin Kernel Version 17.7.0: Thu Jun 21 22:53:14 PDT 2018; root:xnu-4570.71.2~1/RELEASE_X86_64
Kernel UUID: 1AE5ACFD-3B6F-3D74-AD52-31F1430DBC6F
Kernel slide: 0x000000000d200000
Kernel text base: 0xffffff800d400000
__HIB text base: 0xffffff800d300000
System model name: iMac11,1 (Mac-F2268DAE)

System uptime in nanoseconds: 515748479012
last loaded kext at 243758962676: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f906cd000, size 69632)
last unloaded kext at 304558543442: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f906cd000, size 61440)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleBluetoothMultitouch 92
com.apple.driver.AGPM 110.23.37
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 131
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.AGDCPluginDisplayMetrics 3.20.13
com.apple.driver.AppleUpstreamUserClient 3.6.5
com.apple.driver.AppleHV 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.kext.AMDLegacyFramebuffer 1.6.8
com.apple.iokit.IOBluetoothSerialManager 6.0.7f10
com.apple.driver.AppleHDA 281.52
com.apple.driver.AppleMikeyDriver 281.52
com.apple.ATIRadeonX2000 10.0.4
com.apple.driver.pmtelemetry 1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.kext.AMD4800Controller 1.6.8
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.eficheck 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleBacklight 170.12.6
com.apple.driver.AppleMCCSControl 1.5.5
com.apple.driver.AppleIRController 353
com.apple.driver.AppleUSBCardReader 439.70.3
com.apple.filesystems.hfs.kext 407.50.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.AppleSystemPolicy 1.0
com.apple.iokit.SCSITaskUserClient 404.30.2
com.apple.filesystems.apfs 748.51.0
com.apple.driver.AppleFWOHCI 5.5.9
com.apple.driver.AirPort.Atheros40 700.74.5
com.apple.iokit.AppleBCM5701Ethernet 10.3.1
com.apple.driver.AppleAHCIPort 329.50.2
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 220.50.1
com.apple.nke.applicationfirewall 183
com.apple.security.TMSafetyNet 8
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 220.50.1
com.apple.driver.IOBluetoothHIDDriver 6.0.7f10
com.apple.driver.AppleMultitouchDriver 1404.4
com.apple.driver.AppleInputDeviceSupport 1404.3
com.apple.kext.triggers 1.0
com.apple.iokit.IOAVBFamily 680.2
com.apple.plugin.IOgPTPPlugin 680.15
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOSurface 211.15
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 281.52
com.apple.kext.OSvKernDSPLib 526
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.AppleGPUWrangler 3.20.13
com.apple.AppleGraphicsDeviceControl 3.20.13
com.apple.iokit.IOFireWireIP 2.2.9
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.kext.AMDLegacySupport 1.6.8
com.apple.driver.AppleHDAController 281.52
com.apple.iokit.IOHDAFamily 281.52
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 519.20
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.iokit.IOGraphicsFamily 519.20
com.apple.driver.AppleHIDKeyboard 205
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.7f10
com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.7f10
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.7f10
com.apple.iokit.IOBluetoothFamily 6.0.7f10
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.usb.AppleUSBHub 1.2
com.apple.filesystems.hfs.encodings.kext 1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 404.30.2
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.iokit.IOAHCISerialATAPI 267.50.1
com.apple.iokit.IOAHCIBlockStorage 301.40.2
com.apple.iokit.IOFireWireFamily 4.7.2
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IOAHCIFamily 288
com.apple.driver.usb.AppleUSBEHCIPCI 1.2
com.apple.driver.usb.AppleUSBEHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 480.60.1
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 439.70.3
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 140.70.2
com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2
com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOReportFamily 31
com.apple.iokit.IOTimeSyncFamily 680.15
com.apple.iokit.IONetworkingFamily 3.4
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0

EOF
Model: iMac11,1, BootROM 63.0.0.0.0, 4 processors, Intel Core i7, 2.8 GHz, 8 GB, SMC 1.54f36
Graphics: ATI Radeon HD 4850, ATI Radeon HD 4850, PCIe
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x830B, 0x4D324E324736344342384843354E2D424520
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x830B, 0x4D324E324736344342384843354E2D424520
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.74.0-P2P
Bluetooth: Version 6.0.7f10, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Samsung SSD 850 EVO 500GB, 500.11 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: USB 2.0 Hub [MTT]
USB Device: Dell Wired Multimedia Keyboard
USB Device: Ultra USB 3.0
USB Device: Internal Memory Card Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: IR Receiver
USB Device: Built-in iSight
Thunderbolt Bus:

 

[Cory Cooper]

OK, thanks.

I believe that could be a RAM issue. Those iMacs camera with 2x2 GB RAM sticks. I see you have added 2x2 GB RAM sticks.

A couple more things to try:
-Try starting up in Safe Mode - hold the Shift key until you see the Apple logo. It will take much longer to startup, but see if it kernel panics.
-Try removing the non-Apple RAM that was added and see if it kernel panics.

If you can then startup without kernel panics, try the ASD again to see about the Bluetooth wake issue error.

C

 

[MacClaus]

Hi Cory!

Thanks for your support, very much appreciated.

So I managed to fix the iMac 2009. What I did not mention was that the display had some intermittent problems - sometimes the display was fine (when the iMac was warm) and other times there was some vertical banding. After installing the SSD I found these problems to get worse and the iMac would not start up at all. So I did a Graphics Card Bake (200°C - 9 min.) and the screen came back to normal, plus all other problems seem to be resolved as well. Note that I also removed and reseated a number of cables, could be that this might have been another issue.

I was surprised by this outcome as I previously had a iMac 2011 with a similar display issue, but here only the display was affected and the iMac worked fine otherwise.

Thanks!

C.