Fax Problems

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Mar 30, 2011
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I am using a MAC OS X version 10.5.8
It is connected to a HP photosmart C7280 All-in-One printer which I run PageSender Fax program. I have no problems sending or receiving faxes except for 2 of my customers. No mater what they do, their faxes come through unable to read, stretched or just cut off. They are both using 5+ year old manual fax machines. Is there something I can check to be able to receive their faxes?
 

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