unable to update my iMac


DRDR1

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Hi,
I have a problem updating iMac with system updates - not all but some.

I get the message 'Update Unavailable with this Apple id' it goes on to say because it was bought by a different user or the item was refunded or cancelled.

Trouble is I do not know exactly what update it refers to and am concerned that it could be security updates. It will allow me to update the OSX which I would have thought was the main thing.

The machine was purchased by my daughter, used for a couple of years then I bought it from her. She has no idea as to what her Apple id was at that time.

Any help would be appreciated.
 
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honestone

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If they are Apple-only updates, ie, updates associated with Apple-only software, then in most cases, downloading them from the App store will require your daughter's Apple id. Probably the one program that such security-related updates are released for the most (outside of an OS update, either new or sometimes with "in the same OS" updates) is Safari. Sometimes such "within the same Mac OS" updates contain updates for Safari, but not all the time. What software do you use?

Also, some third party software is only available through the App Store, so once again, to download updates to such software, you would need her Apple ID.

You can resolve that issue by using another browser. Some excellent choices are:

Google Chrome: https://www.google.com/chrome/browser/features.html?brand=CHBD&gclid=CLf3iI3EwNQCFUtNfgodAX0AYQ&dclid=CILfmI3EwNQCFYOQfgodRP4J4Q

Opera: http://www.opera.com/download

Firefox: https://www.mozilla.org/en-US/firefox/new/?utm_source=google&utm_medium=cpc&utm_campaign=Firefox-Brand-US-GGL-Exact&utm_term=firefox&utm_content=A144_A203_A006336&gclid=CM_Fo7TEwNQCFYplfgod65MLvA&gclsrc=aw.ds

They are all third party products, and you can update those without going through the App Store.

The other thing you could do is completely Erase and Format the internal drive, install a fresh, clean, "virgin" version of the Mac OS you want to use (as long as you can "get" the applicable one you want), and then do a one-by-one installation of any third-party software you use. But that requires 1) having a backup to an external drive, 2) a good amount of preparation, and 3) some patience.
 
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Spawn_Dooley

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She has no idea as to what her Apple id was at that time.
There is an Apple website for forgotten AppleID's ... you only need to know your email from the time ...

iForgot AppleID

Can you see the "Forgot AppleID?" link just above Continue in the photo below ...

Screen Shot 2017-06-16 at 4.21.46 pm.png



If you want you can then change the associated email address to your own following this link:

Change Your AppleID
 
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