Unable to start up problem


Falcon

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Hello all,

for the past month my macbookpro will not start up past a white screen & I can only start up in safe mode. Today I tried to start it normally & got the following message Pic also attached:

Can anybody suggest what the problem and solution is please? I am in a remote area at the moment so going to a apple store is not an option. Thanks!

Kernel_2015-07-11-180000_XXXXXXXXX-MacBook-Pro.panic:



Description: Panic (system crashes) log

Size: 5 KB

Last Modified: 11/07/2015 18:00

Location: /Library/Logs/DiagnosticReports/Kernel_2015-07-11-180000_XXXXXXXX-MacBook-Pro.panic

Recent Contents: Sat Jul 11 17:59:59 2015

panic(cpu 4 caller 0xffffff80002d1208): Kernel trap at 0xffffff7f809a143b, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff8063ca5e48, CR3: 0x00000000075ad000, CR4: 0x0000000000040660

RAX: 0x0000000001000000, RBX: 0x000000002a1ff218, RCX: 0x0000000000000018, RDX: 0xffffff8063ca5e48

RSP: 0xffffff805dab3600, RBP: 0xffffff805dab3680, RSI: 0x0000000000000000, RDI: 0x0000000000000008

R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x0000000000000002, R11: 0x00000002b6b4a623

R12: 0xffffff800afed688, R13: 0xffffff805997ee40, R14: 0xffffff805dab3630, R15: 0x0000000000001000

RFL: 0x0000000000010206, RIP: 0xffffff7f809a143b, CS: 0x0000000000000008, SS: 0x0000000000000010

Error code: 0x0000000000000000



Backtrace (CPU 4), Frame : Return Address

0xffffff805dab32a0 : 0xffffff8000204d15

0xffffff805dab33a0 : 0xffffff80002d1208

0xffffff805dab34f0 : 0xffffff80002e3f4a

0xffffff805dab3500 : 0xffffff7f809a143b

0xffffff805dab3680 : 0xffffff800031801a

0xffffff805dab36e0 : 0xffffff80002ed176

0xffffff805dab37a0 : 0xffffff800030c73e

0xffffff805dab37d0 : 0xffffff80002f1279

0xffffff805dab3930 : 0xffffff80002f2916

0xffffff805dab3a90 : 0xffffff80002f3675

0xffffff805dab3cf0 : 0xffffff80004338bb

0xffffff805dab3d70 : 0xffffff800023eabc

0xffffff805dab3dd0 : 0xffffff800030b248

0xffffff805dab3e30 : 0xffffff800049593c

0xffffff805dab3ed0 : 0xffffff8000496054

0xffffff805dab3f40 : 0xffffff80004e8168

0xffffff805dab3fa0 : 0xffffff80002e4874

Kernel Extensions in backtrace (with dependencies):

com.apple.BootCache(31.1)@0xffffff7f8099f000->0xffffff7f809a2fff



BSD process name corresponding to current thread: launchctl



Mac OS version:

10K549



Kernel version:

Darwin Kernel Version 10.8.0: Tue Jun 7 16:32:41 PDT 2011; root:xnu-1504.15.3~1/RELEASE_X86_64

System model name: MacBookPro8,2 (Mac-94245A3940C91C80)



System uptime in nanoseconds: 12388398159

unloaded kexts:

(none)

loaded kexts:

com.apple.driver.AppleIRController 303.8

com.apple.driver.AppleUSBTCButtons 201.6

com.apple.iokit.SCSITaskUserClient 2.6.9

com.apple.driver.AppleSmartBatteryManager 160.0.0

com.apple.driver.AppleUSBTCKeyEventDriver 201.6

com.apple.driver.AppleUSBTCKeyboard 201.6

com.apple.iokit.IOAHCIBlockStorage 1.6.6

com.apple.driver.AppleFWOHCI 4.7.7

com.apple.driver.AppleUSBHub 4.2.5

com.apple.driver.AppleEFINVRAM 1.4.0

com.apple.driver.AppleSDXC 1.0.4

com.apple.driver.AppleUSBEHCI 4.2.6

com.apple.BootCache 31.1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.driver.AppleAHCIPort 2.2.0

com.apple.driver.AppleUSBUHCI 4.2.5

com.apple.driver.AppleACPIButtons 1.3.6

com.apple.driver.AppleRTC 1.3.1

com.apple.driver.AppleHPET 1.5

com.apple.driver.AppleSMBIOS 1.7

com.apple.driver.AppleACPIEC 1.3.6

com.apple.driver.AppleAPIC 1.4

com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0

com.apple.security.sandbox 1

com.apple.security.quarantine 0

com.apple.nke.applicationfirewall 2.1.14

com.apple.driver.AppleIntelCPUPowerManagement 142.6.0

com.apple.driver.AppleThunderboltDPInAdapter 1.5.9 - last loaded 5422542235

com.apple.driver.AppleThunderboltDPAdapterFamily 1.5.9

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.1

com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3

com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3

com.apple.iokit.IOBluetoothFamily 2.4.5f3

com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.9

com.apple.iokit.IOBDStorageFamily 1.6

com.apple.iokit.IODVDStorageFamily 1.6

com.apple.iokit.IOCDStorageFamily 1.6.1

com.apple.driver.AppleUSBMultitouch 207.7

com.apple.iokit.IOUSBHIDDriver 4.2.5

com.apple.driver.XsanFilter 402.1

com.apple.driver.AppleThunderboltNHI 1.3.2

com.apple.iokit.IOThunderboltFamily 1.7.4

com.apple.driver.AppleUSBMergeNub 4.2.5

com.apple.driver.AppleUSBComposite 3.9.0

com.apple.iokit.IOAHCISerialATAPI 1.2.6

com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.9

com.apple.iokit.IOFireWireFamily 4.2.7

com.apple.iokit.IOUSBUserClient 4.2.4

com.apple.driver.AppleFileSystemDriver 2.0

com.apple.iokit.IOAHCIFamily 2.0.7

com.apple.iokit.IOUSBFamily 4.2.6

com.apple.driver.AppleEFIRuntime 1.4.0

com.apple.iokit.IOHIDFamily 1.6.6

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.TMSafetyNet 6

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 289.1

com.apple.iokit.IOStorageFamily 1.6.3

com.apple.driver.AppleACPIPlatform 1.3.6

com.apple.iokit.IOPCIFamily 2.6.8

com.apple.iokit.IOACPIFamily 1.3.0
 

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Cory Cooper

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Hello and welcome.

From the log, you are running Mac OS X 10.6.8 Snow Leopard on a MacBook Pro (15-inch, Early/Late 2011) correct?

That is a kernel panic. There are many causes:

-OS X is corrupted
-HD is failing
-RAM is failing
-Logic board is failing

-Do you have an external HD with OS X on it that you can try to startup from?
-Do you have a current Time Machine or other backup of your data?

C
 

Falcon

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Hi Cory, thanks for the reply, yes that is correct.

I doubt it is the HD as I just changed it 2 months ago, so my best guess would be any of the other 3 possibilities you mentioned. I have all data backed up on an external HD, but no HD with OSX on it.

I am going back to 'civilization' in 5 days, maybe a good option to get it to an Apple store, any thoughts?
 
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Cory Cooper

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No worries.

It still could be the HD, since they tend to fail within the first 30-90 days if they are defective from the factory. However, since it does startup in safe mode, I would lean towards OS X being corrupted. Since you have your data backed up (well done), if you have the install disc(s) with you, you could try a reinstall over the top of the existing OS. The Early 2011 models require at least 10.6.6/10.6.7 Snow Leopard, the Late 2011 models require 10.7.2 Lion, depending on the model and manufacturing date.

You could also try:
-Run Apple Hardware Test
-Repair Disk Permissions and Repair Disk - startup from the install disc.

If the above don't fix the issue, then it will require a trip to the Apple Store. If you get it working again, it would probably be good to have it checked out anyway upon return, especially if you are currently in an electronics unfriendly environment.

Best,

C
 

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