Phone App has "Carrier" voice mail that I cannot delete

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The Phone app on my iPhone 11 displays a "Carrier" voicemail that I can't delete. It's in French, which I don't understand. My service provider can't find any voicemail on their end, so they can't help me delete it. How can I remove this voicemail?
 
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Hi,

You could possibly try this.

1. First turn off live voice mail and turn off the phone leave for a few minutes.
2. Turn the phone back on and rest the phone.
3. Re-enable the feature.

Basically you disable Live Voicemail, reset your iPhone, and then enable the feature again.
 

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