iTunes has found purchased items

Discussion in 'iPod, iPhone & iPad' started by Howard Brazee, May 12, 2016.

  1. Howard Brazee

    Howard Brazee New Member

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    Every time I start up iTunes, I get the following message:
    iTunes has found purchased items on the iPhone “iPhone (Howard Brazee's)” that are not present in your iTunes library. Do you want to transfer these items from this iPhone back to your iTunes library?


    I take turns saying "Don't Transfer" and "Transfer", every time I start up iTunes. (I do not check "Do not ask me again", as I want to find out what item is the hold up)

    Googling I found some suggestions, but nothing that solved my issue.

    I have nothing showing up in iTunes under app store/my purchases/not in my library.

    In iTunes, when I select File/Devices, all options are grayed out.



    This has been happening this time for a couple of weeks without me being able to find what it's looking for.
     
    Howard Brazee, May 12, 2016
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  2. Howard Brazee

    Howard Brazee New Member

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    I went to iTunes and unchecked Sync Music on my iPhone. After synchronizing and restarting iTunes, the error was gone. I checked that again (it takes a long time to load all of my 30 GB of songs (probably because I compress them)), and started iTunes again. The error is back.



    So the problem is one or more songs. I looked at "Recently Added" on my phone and saw an album I had loaded in iTunes. Then I looked on iTunes and saw the same album - and a TV screen. Ahh, it was a mp4 I added to iTunes. It doesn't show up when I click on the TV screen in iTunes, but it is on my iPhone in the videos app. I don't know if this is my problem though (why doesn't iTunes see it as a video?)



    But the error says the song is on my phone, not on my computer. How in the world do I find it - and if I find it, what do I do next?
     
    Howard Brazee, May 13, 2016
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  3. Howard Brazee

    Cory Cooper Moderator

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    Hello.

    In the iTunes Store section of iTunes, you could try going to the Purchased > Music section, click on Not in My Library, and click the Download All button in the lower right corner. That will ensure that iTunes has a copy of all purchases in your library and should prevent the error.

    The MP4 file could be a tagged as a music video, which would then be listed in the Music section in iTunes, not Movies or TV Shows.

    Let us know if that helps,

    C
     
    Cory Cooper, May 14, 2016
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  4. Howard Brazee

    Howard Brazee New Member

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    When I go to Purchased > Music > Not in My Library, the screen shows "You do not have any purchased music available to download", and nothing is on the bottom right corner. I do see that I have some unloaded TV shows (a season of Game of Thrones), but all other selections show nothing.
     
    Howard Brazee, May 14, 2016
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  5. Howard Brazee

    Cory Cooper Moderator

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    -Are you signed into the iTunes Store?
    -Are you using the same Apple ID on the iPhone and iTunes on the Mac?

    C
     
    Cory Cooper, May 14, 2016
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  6. Howard Brazee

    Howard Brazee New Member

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    I use the same ID when I use the App store on my phone that I have logged into iTunes.

    I wish I had one address for everything Apple. I used to have an iTunes account that was just my name, then Apple changed the requirement, when it took some work, but got it switched to my e-mail address. Later on, I needed an iCloud account (for Find My Friends), and was told I couldn't convert my iTunes purchases to that account.
     
    Howard Brazee, May 14, 2016
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