I have never used a Mac in my life. She left me no password. Her apple Id is confusing and does not seem to work. I got nothing from calling Apple but the same run around the machine sends me through. The pics they show look nothing like the screen I am looking at. They can't even tell me what machine I have. I would not know if it wasn't written across the back of it. I fired it off and it comes to a screen that says Mac OS X, so and so's computer Password: Do I stand a chance of getting this resolved by Apple, or do I just; or can I even just reinstall OS 10 and start over? I am at a loss. TIA for all the help.