Youtube And iTunes Cutting Out

[tunescool]

it seriously only does it when theres music going, i can watch a youtube that isnt a song but as soon as music starts going it cuts out

 

[Cory Cooper]

Hello again,

That is a strange issue, since it affects audio in multiple apps.

-Do you have Adobe Flash installed by any chance?
-Does it skip forwards and backwards like a stutter - especially if you are touching the mouse?
-Have you checked your settings in  > System Preferences... > Sharing to see if any of them are enabled?

We'll see if we can figure this out,

C

 

[tunescool]

ive always had flash installed
it just goes on and off

 

[Cory Cooper]

You could try Google Chrome with YouTube to see if that corrects the video sound issue.

C

 

[tunescool]

i shouldnt have to change browsers that ive been using my whole life, its not just youtube

 

[Cory Cooper]

You don't have to change browsers permanently, I recommended that to test it for troubleshooting.

-What peripherals are connected - printers, hard drives, speakers?
-Is the audio played through the internal speaker, speakers connected to the headphone jack, Bluetooth speakers, etc.?
-Is the mini connected to a TV via HDMI?
-Any third-party utilities such as MacKeeper/CleanMyMac,or antivirus installed?

C

 

[tunescool]

it has nothing to do with a the browser it does it on itunes too

its just the computer, nothing else

i have external speakers

 

[Cory Cooper]

Yes, I understand it does it in iTunes as well. I am just doing normal troubleshooting to narrow down what could be causing the issue.

-You could try a NVRAM and/or SMC reset.
-You could apply the two software updates that you mentioned, even though they may not be related.
-You could try downloading and installing the OS X El Capitan 10.11.6 Combo Update over the top of your current installation. As always, be sure you have a current Time Machine or other backup of your data.
-You could run Apple Diagnostics to test the hardware.
-You could create another user to see if the issue is user-specific or system-wide.
-You could try disconnecting your speakers and play the audio through the built-in speaker in the Mac mini and see if it happens there, just to rule out the speakers.

C

 

[tunescool]

i came back later and unplugged the speakers and there wasnt a problem for a couple songs, i plugged them back in and there still wasnt a problem. i obviously dont have an explanation for it but everythings working fine now with itunes

youtube still does it, i use pale moon its new and i tried firefox the problem is there too. its not like a youtube issue with having to reload or my computer needs to be restarted. i restart and use disk utility all the time, the computer was bought brand new a couple months ago. as soon as i turn any youtube on it does it

without the speakers connected youtube works fine, and goes back to the problem with the speakers. theres nothing wrong with the speakers obviously because itunes is working fine now

i did this NVRAM, nothing was better immediately after

i did update earlier

i did apple diagnostics it said everything was fine

i couldnt install the combo it wasnt compatible

i used a new user on both firefox and the computer but that didnt change anything



how can i get this off my menu

 

[tunescool]

itunes is doing it again, just watching any video on the computer, maybe it is the speakers, theyre fairly new

 

[tunescool]

its the speakers thanks

 

[Cory Cooper]

No worries...glad it seems to be resolved. Let us know if the issue returns.

C

 

[tunescool]

how can i get the user menu thing off

 

[Cory Cooper]

Ooops...forgot about that...

 > System Preferences...> Users & Groups > Login Options > click the lock to enter your password to unlock the preferences > uncheck the box Show fast user switching menu as. It should disappear from the menu bar. You can also select the Users & Groups Preferences... in that drop-down to access the settings.

C

 

[tunescool]

i dont have that

 

[Cory Cooper]

Look below Guest User and you will see Login Options...

 

[tunescool]

thanks

 

[Cory Cooper]

Not a problem at all.

C