Web sites not loading


DickMc

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Recently, many web sites will not load...they will start to load, get to about 10% and then stop.

Talked with the Apple Help Desk twice. First, they tried to blame the internet connection but all other devises (wife's iMac, two iPads, etc.) work fine; then we restarted the iMac; then we shut it down and started in safe mode; then we turned off the internet connection and turned it on again; then we deleted all history, etc., etc. Final comment was that the machine is too old...got it in Dec 2012...and I need a new one since they don't make parts for this one any more.

If I restart or shut down, most sites load at first. However, once I try to go to other sites, they will not load and I have to restart again. Have run malware and no issues have been detected.

Anyone ever run into this problem?
 

Cory Cooper

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Hello and welcome.

A few troubleshooting questions to get us started:
-Which exact model iMac?
-Which version of OS X/macOS?
-Are you using Safari, Google Chrome, Firefox, etc.?
-Who is your ISP?
-Do you have any third-party utilities like MacKeeper, antivirus, etc.?
-Have you tried creating another user to see if the issue happens in that user?

C
 
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DickMc

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Hi,
Model - iMac 21.5 inch, late 2012
Version - macOS Mojave
Using Safari
ISP - Xfinity
Third party utilities - Malwarebytes
Another user - No and not sure I know how to do that!

Interestingly, I haven't run into the problem in the last 24 hours despite having had issues for at least a few weeks. Go figure!

Thanks for your interest!
 

Cory Cooper

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OK, thanks for the additional information.

Strange as it may seem, I have heard of this affecting a single device, then magically fixing itself. I would monitor it for the next few days, and let us know if the issue persists. I assume you have run Malwarebytes, correct?

Good luck!

C
 

DickMc

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I spoke too soon. Right after replying to you, I ran into the same issue again. I restarted and decided to use Google Crome instead of Safari. So far, so good. Perhaps something is up with Safari? I'll keep monitoring....
 
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Cory Cooper

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OK..sounds like it may be something in Safari. You could check in Safari > Preferences... > Extensions. See if there is anything in there, and let us know.

C
 

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