Unable to import photos from my digital camera to iPhoto

[John McClean]

Normally I have no problem importing photos from my Panasonic Lumix camera. However, I lost the USB lead and have just received another. When I connect lead to camera and iMac (OS 10.7.5) I am able to charge the camera (red light appears on the camera) and then when switching the camera on I get the camera screen which says Connecting to PC. When I select that in the normal way, the screen shows a jagged arrow with the word Access in red below it but nothing happens. Any advice? Perhaps the new lead is faulty despite the camera apparently charging when in Off mode.

 

[Cory Cooper]

Hello.

There are some USB cables that only pass the charging power and not data. That would cause your issue. Charging/data USB cables have four pin leads - the outer two are for power and the inner two are for data.

Look at this link at Step 1: Make a USB cable 'power only'

-Did you purchase a genuine Panasonic replacement cable, or one from a third-party?

C

 

[John McClean]

Thanks for getting back to me. I began to wonder if there was an issue with the cable which was bought from a third party.
What you say I'm sure is correct and it is a relief to know that the camera hasn't suddenly developed a fault or that there is an issue with my iMac.
I've just contacted Panasonic support so hopefully they will be able to get a bona fide cable to me. Thanks again.

 

[Cory Cooper]

Let us know how that pans out.

C