Problem with Mac Mail

[Rina]

Hi

I tried to send an email (via Mac Mail) which had several attachments and thus was very large. It now seems stuck in the 'system'. Every time I delete it, it returns via 'Recovered message' folder. I've tried to delete via the BT site (my internet provider) but the email doesn't appear there. I can't use my email (either inward or outwards) due to this email being 'stuck'! I'm using a Macbook Pro running OS 10.7.
Any help much appreciated.
Rina

 

[Cory Cooper]

Hello and welcome.

-Can you get the Mail app to run at all?
-Where are you deleting the email from - the Drafts or Outbox?
-Do you know if the account was created as an IMAP or POP account in Mail?
-Do you have a lot of saved email folders on the Mac?

The email doesn't show on the BT site because it was created on the Mac, not the email server itself.

C

 

[Rina]

Many thanks for replying.
I have managed to sort out the problem by re-setting the mail preferences and not saving any messages until the rogue email disappeared. I then re-set the preferences as they were formerly. Thus far, this has worked!

Rina

 

[Cory Cooper]

Excellent. Thanks for letting us know it's sorted.

C